Customer Quality Management Staff Engineer

OSRAM Opto Semiconductors (Malaysia) Sdn Bhd; Bayan Lepas; Presencial; MYR 180 000 - 260 000; Tempo integral

Resumo da oferta

ams OSRAM is seeking a Customer Quality Management Staff Engineer in Bayan Lepas, Malaysia. The role involves backing end production for intelligent multi-chip modules, coordinating customer visits and audits, and managing complaints and PCNs, with active collaboration across global CQMs.

Required are a Bachelor's or Master's in engineering or physics, 6–10 years in CQM, and skills in IC design, opto-semiconductor, and Python/SQL. Fluency in English is essential.

Qualificações

• Bachelor's / Master's Degree in Engineering (Electrical/ Electronic), Physics or equivalent.
• 6 - 10 years experience in Customer Quality Management.
• Profound knowledge in IC design and ideally also in opto-semiconductor.
• Familiarity with electronic measuring tools such as oscilloscope and power supplies.
• Programming skills such as Python and SQL.

Responsabilidades

• Customer Quality Management representative in Back End production for intelligent multi-chip modules.
• Local Audit Support - Coordinating and leading customer visits and audits.
• Complaints Management / Returns management (RMA) - review and optimize return process and coordinate with Germany and Malaysia teams.
• Compilation/Preparation of documentation and customer-specific records.
• Customer support for QM topics and processes and responses to life-time, qualification, and questionnaires.
• PCN management for major changes and setup of customer information packages.
• Quality support for customer-specific projects.
• Quarantine management / pullback and quality improvement programs.
• Support global CQMs as Voice of the Customer for process changes in production.

Conhecimentos

Customer Quality Management

IC design knowledge

Opto-semiconductor knowledge

Python

SQL

English fluency

Formação académica

Bachelor's / Master's Degree in Engineering (Electrical/ Electronic), Physics

Ferramentas

Oscilloscope

Power supplies

Quality management tools

Descrição da oferta de emprego

Customer Quality Management Staff Engineer Language View Profile Employee Login Job Alerts Link Job Description Customer Quality Management Staff Engineer Bayan Lepas, Malaysia

Sense the power of light

ams OSRAM is a global leader in innovative light and sensor solutions. “Sense the power of light” – our success is based on our deep understanding of the potential of light. By adding intelligence to light, we enable our customers to drive transformative applications. Our around 20,000 employees worldwide focus on innovation alongside the societal megatrends of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies.

Your new responsibilities

• Customer Quality Management representative in Back End production for intelligent multi-chip modules.
• Local Audit Support - Coordinating and leading customer visits and audits.
• Complaints Management / Returns management RMA - Review and optimize the return process for such devices. Perform a second hands on non-destructive failure analysis and coordinate all further steps with the process and Failure Analyisis experts in Germany and Malaysia.
• Compilation/Preparation of documentation and customer specific records (qualification reports, customer specific reports, qual packages, etc.).
• Customer support for QM topics and processes (i.e.customer requests regarding life time of LED’s, application conditions, qualification, preparation of customer questionnaires). Internal clarification and communication towards the customer.
• PCN management in case of major changes. Initiation and coordination of PCN documentation. Setup of customer information packages. Collection of customer responses for release of changes.
• Quality support for customer specific projects.
• Quarantine management/ pullback (trigger)/ Quality improvement programs (trigger) / Involved in business processes like PPCM and SC adding value in terms of risk assessments and necessary action plans.
• Support global CQMs as Voice of the Customer for process changes in production in close collaboration with our product and technical life cycle management (e.g. during PPCMs und PCNs).

What we look for

• Bachelor's / Master's Degree in Engineering (Electrical/ Electronic), Physics or equivalent.
• 6 - 10 years experience in Customer Quality Management.
• Profound knowledge in IC design and ideally also in opto-semiconductor.
• Familiarity with electronic measuring tools, oscilloscope, power supplies.
• Programming skill such as python and SQL.
• Several years of experience in the semiconductor market and use of quality management tool and techniques would be beneficial.
• Able to work independently and remotely, Team Player, Strategic thinking and problem solving skills.
• Strong resolve to follow through on initiatives.
• Fluent in English (written and oral).

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.