Remote Customer Quality Engineer - Audits & QC

OSRAM Opto Semiconductors (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 180,000 - 260,000; Full time

Job summary

ams OSRAM is seeking a Customer Quality Management Staff Engineer in Bayan Lepas, Malaysia. The role involves backing end production for intelligent multi-chip modules, coordinating customer visits and audits, and managing complaints and PCNs, with active collaboration across global CQMs.

Required are a Bachelor's or Master's in engineering or physics, 6–10 years in CQM, and skills in IC design, opto-semiconductor, and Python/SQL. Fluency in English is essential.

Qualifications

• Bachelor's / Master's Degree in Engineering (Electrical/ Electronic), Physics or equivalent.
• 6 - 10 years experience in Customer Quality Management.
• Profound knowledge in IC design and ideally also in opto-semiconductor.
• Familiarity with electronic measuring tools such as oscilloscope and power supplies.
• Programming skills such as Python and SQL.

Responsibilities

• Customer Quality Management representative in Back End production for intelligent multi-chip modules.
• Local Audit Support - Coordinating and leading customer visits and audits.
• Complaints Management / Returns management (RMA) - review and optimize return process and coordinate with Germany and Malaysia teams.
• Compilation/Preparation of documentation and customer-specific records.
• Customer support for QM topics and processes and responses to life-time, qualification, and questionnaires.
• PCN management for major changes and setup of customer information packages.
• Quality support for customer-specific projects.
• Quarantine management / pullback and quality improvement programs.
• Support global CQMs as Voice of the Customer for process changes in production.

Skills

Customer Quality Management

IC design knowledge

Opto-semiconductor knowledge

Python

SQL

English fluency

Education

Bachelor's / Master's Degree in Engineering (Electrical/ Electronic), Physics

Tools

Oscilloscope

Power supplies

Quality management tools

Job description

ams OSRAM is seeking a Customer Quality Management Staff Engineer in Bayan Lepas, Malaysia. The role involves backing end production for intelligent multi-chip modules, coordinating customer visits and audits, and managing complaints and PCNs, with active collaboration across global CQMs.

Required are a Bachelor's or Master's in engineering or physics, 6–10 years in CQM, and skills in IC design, opto-semiconductor, and Python/SQL. Fluency in English is essential.