QA Manager: Production Quality & Process Improvement

Wiwynn Technology Service Malaysia; Kulai; On-site; MYR 90,000 - 150,000; Full time

Job summary

Jora Malaysia is seeking a knowledgeable Production Quality Assurance lead to coordinate the PQA team, analyze yield data and drive corrective actions. The role requires guiding audits, handling customer quality issues and aligning with cross-functional teams to exceed quality targets.

You will mentor PQA engineers, review RMA trends, and ensure compliance with control plans in a fast-paced manufacturing environment in Kulai, Johor.

Qualifications

• Diploma or Bachelor’s Degree in Engineering (Manufacturing, Mechanical, Electrical, Industrial or related field).
• Minimum 5 years of experience in Production Quality / Manufacturing Quality; supervisory experience is an advantage.
• Strong knowledge of quality tools and methodologies (FAI, FPY, yield analysis, control plan, CAPA, 8D).
• Experience handling customer audits, quality complaints and RMA processes.
• Good understanding of manufacturing processes and quality management systems.

Responsibilities

• Coordinate the PQA team to resolve production quality issues and ensure timely issue closure with effective corrective actions.
• Collect, analyze and review product yield rates; drive continuous improvement initiatives with cross-functional teams.
• Lead and support customer Quality Process Audits (QPA) and Quality System Audits (QSA).
• Handle customer quality complaints and coordinate internal teams to investigate, respond and close issues.
• Assist Manufacturing Product Management (MPM) in addressing customer quality-related requirements and expectations.
• Establish and maintain quality control plans; ensure manufacturing processes comply with defined control plan requirements.
• Review RMA status and trends, and drive improvement actions to reduce recurrence.
• Perform First Article Inspection (FAI) and prepare complete FAI reports according to customer requirements.
• Lead weekly FPY (First Pass Yield) review meetings with customers to monitor performance and align on quality targets.
• Manage and guide PQA engineers, including manpower planning, job scope review and performance effectiveness.

Skills

Quality tools

Leadership

Communication (EN)

Education

Engineering degree (Manufacturing/Mechanical/Electrical/Industrial)

Tools

FAI

FPY

Yield analysis

Control plan

CAPA/8D

Job description

Jora Malaysia is seeking a knowledgeable Production Quality Assurance lead to coordinate the PQA team, analyze yield data and drive corrective actions. The role requires guiding audits, handling customer quality issues and aligning with cross-functional teams to exceed quality targets.

You will mentor PQA engineers, review RMA trends, and ensure compliance with control plans in a fast-paced manufacturing environment in Kulai, Johor.