Customer Quality Engineer — Root Cause Resolver & Liaison

广东高义包装科技股份有限公司; Kulai; On-site; MYR 67,000 - 134,000; Full time

Job summary

广东高义包装科技股份有限公司 is seeking a quality professional to manage customer concerns in a fast-paced packaging environment. You will investigate issues, coordinate corrective actions with cross-functional teams, and ensure timely resolution while maintaining compliance with quality systems.

The role requires at least 2 years of related experience, preferably in printing/packaging, a technical bachelor’s degree, and Mandarin language ability is an advantage.

Qualifications

• At least 2 years of related experience in printing/packaging preferred
• Bachelor's degree in related technical background
• Mandarin language ability is an advantage

Responsibilities

• Manage customer concerns and ensure they are solved in a timely manner.
• Work with other departments to establish the root cause and corrective actions on customer concerns.
• Work directly with customers via telephone, email, or other to resolve quality issues.
• Investigate customer issues, write corrective action reports as requested based on system established or customer requested due dates.
• Educate other groups as needed in regard to inspection, rework or new processing details.
• Provide backup within the Customer Quality Department.
• Provide input to engineering groups about quality issues and history to improve existing or new designs.
• Work within the established guidelines as defined by the quality system, corporate procedures, and work instructions etc.
• Work to protect the company and customers from ongoing quality issues.

Skills

Root cause analysis

Customer communication

Quality system knowledge

Education

Bachelor's degree in related technical background

Job description

广东高义包装科技股份有限公司 is seeking a quality professional to manage customer concerns in a fast-paced packaging environment. You will investigate issues, coordinate corrective actions with cross-functional teams, and ensure timely resolution while maintaining compliance with quality systems.

The role requires at least 2 years of related experience, preferably in printing/packaging, a technical bachelor’s degree, and Mandarin language ability is an advantage.