Customer Quality Engineer – Drive QA, CAPA & ISO Excellence

Frencken Mechatronics (M) Sdn Bhd; Bandar Baru Bangi; On-site; MYR 60,000 - 90,000; Full time

Job summary

Frencken Mechatronics (M) Sdn Bhd in Bangi, Selangor is seeking a dedicated QA professional to act as the QA account holder, liaising with customers and internal departments on quality matters. The role focuses on ensuring customer satisfaction and compliance with quality requirements.

You will handle customer quality issues, audits, CAPA, and drive QA/QC improvement initiatives while collaborating with cross-functional teams to raise product quality and process efficiency.

Qualifications

• Minimum 3–5 years hands-on QMS/QA/QC in a manufacturing environment.
• Experience handling customer quality matters and leading QA/QC activities.
• Knowledge of ISO 9001 quality management systems.
• Familiar with QA/QC tools and methodologies (7 QC Tools, GD&T, SPC, FMEA, 8D, PDCA).
• Experience leading quality improvement initiatives and achieving targets.

Responsibilities

• Act as QA account holder to liaise with customers and internal departments on quality matters.
• Handle customer quality issues, complaints, meetings, audits, and CAPA follow-ups.
• Coordinate internal quality assurance and control processes.
• Collaborate with cross-functional teams to improve product quality and customer satisfaction.
• Prepare and maintain quality reports and records.
• Ensure compliance with ISO standards and QMS.

Skills

QA/QC

Communication

Problem solving

Teamwork

MS Office

Education

Bachelor or Diploma in Mechanical/Electrical/Electronics/Quality Engineering

Tools

7 QC Tools

FMEA

SPC

GD&T

8D

Job description

Frencken Mechatronics (M) Sdn Bhd in Bangi, Selangor is seeking a dedicated QA professional to act as the QA account holder, liaising with customers and internal departments on quality matters. The role focuses on ensuring customer satisfaction and compliance with quality requirements.

You will handle customer quality issues, audits, CAPA, and drive QA/QC improvement initiatives while collaborating with cross-functional teams to raise product quality and process efficiency.