Customer Quality Engineer: Lead CAPA & Voice of the Customer

TF AMD MICROELECTRONICS (PENANG) SDN. BHD.; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Parking

Sports (e.g. Gym)

Vision Insurance coverage

Vehicle

Interest Subsidy

Job summary

TF AMD Microelectronics (Penang) Sdn. Bhd. is seeking a Customer Quality Engineer to act as the main quality contact for customers at the Penang site. You will understand and deploy customer quality requirements and manage complaints using 8D, 5 Why, and CAPA techniques.

You will support inquiries, FA requests, and quality concerns, lead RMA re-screening, and drive corrective actions. Strong data skills (Excel/Power BI) and ISO/IATF awareness are essential.

Qualifications

• Bachelor’s degree in Engineering or related field.
• 3–6 years in a fast-paced manufacturing environment.
• Experience in CQE or related quality expertise (2–4 years).
• Fresh graduates may apply.

Responsibilities

• Act as the main quality contact and trusted interface for customers.
• Understand and deploy customer quality requirements across the Penang site.
• Manage customer complaints and lead 8D, 5 Why, and CAPA methodologies.
• Support customer inquiries, FA requests, and quality concerns.
• Lead internal re-screening for customer RMA materials.
• Benchmark complaint trends and drive corrective actions.
• Deliver weekly/monthly quality reports and CAR summaries.
• Provide on-site support for issue verification and re-screening.
• Lead customer quality audits and report follow-ups.
• Maintain engagement with customers on quality issues and changes.
• Represent the customer within the organization and drive improvements.
• Capture and execute customer feedback and VOC initiatives.
• Build strategic relationships with customer quality teams.

Skills

Stakeholder management

Analytical mindset

Cross-functional teamwork

Quality-oriented

Education

Bachelor's Degree in Engineering

Tools

Excel

Power BI

8D Problem Solving

5 Why Analysis

CAPA

FMEA

APQP

PPAP

Process Capability Studies

Job description

TF AMD Microelectronics (Penang) Sdn. Bhd. is seeking a Customer Quality Engineer to act as the main quality contact for customers at the Penang site. You will understand and deploy customer quality requirements and manage complaints using 8D, 5 Why, and CAPA techniques.

You will support inquiries, FA requests, and quality concerns, lead RMA re-screening, and drive corrective actions. Strong data skills (Excel/Power BI) and ISO/IATF awareness are essential.