Customer Program Management / Project Management

Aemulus Corporation Sdn Bhd; Bayan Lepas; On-site; MYR 120,000 - 180,000; Full time

Job summary

Aemulus Corporation Sdn Bhd in Bayan Lepas, Penang, Malaysia is seeking a dynamic Program Manager who can coordinate customers, drive project schedules, and lead internal teams across engineering, sales, and operations.

You will travel locally and internationally, manage expectations, deliver status updates, and ensure alignment with business goals. Fresh graduates are encouraged to apply and join a collaborative, fast-paced team.

Qualifications

• Requires a Bachelor’s degree in a relevant field.
• Minimum 3 years of experience in program management or related areas.
• Strong written and verbal English; Mandarin preferred for liaising with suppliers.

Responsibilities

• Act as the primary liaison between customers and internal teams to drive project progress.
• Manage customer expectations, escalations, and ensure high satisfaction.
• Develop and maintain executive program dashboards and status updates.
• Coordinate cross-functional reviews with Engineering, Sales, Operations, and QA.
• Ensure alignment of requirements and timely delivery of milestones.
• Travel locally and internationally as needed to meet customers onsite.
• Drive continuous improvement and proactive issue resolution.
• Maintain documentation of requirements, changes, and communications.

Skills

Project management

Stakeholder communication

English writing & communication

Mandarin (preferred)

Education

Bachelor's degree in Electronics Engineering

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Tools

ERP systems

MS Office

Job description

We are looking for individuals who love to work with people and socialising is like their second nature. You will often find yourself on the go all day long — manage customer relationship, develop projects schedule, and lead internal teams. It would be great if you are a dynamic and decisive person who can work independently. However, we are a close-knit team, we dissect issues and overcome any obstacles together.

Here’s where you come in:

You know all of the projects' progress like the back of your hand, and you are constantly driving the project through internal "traffic". To achieve clear understanding between customers and internal teams, you will be the reliable liaison to facilitate this two-way communication.

In addition to managing customers’ expectation and satisfaction, you will sometime travel locally and internationally to meet customers on site. You will have a good working relationship with the Sales team and other cross-functional departments to carry out projects and drive related issues to closure.

Since you will spend most of your waking hours with us, we hope that your time is well-spent. In Aemulus, we embrace new ideas and way of work. We are good at cracking a few jokes and laugh over tea. We work smart, support each other, and celebrate together.

Most importantly, you are not just a part of the chain of process, and you can direct the flow and make a difference!

Key responsibilities:

• Act as the primary point of contact for customers; manage escalations, resolve issues promptly, and ensure high customer satisfaction.
• Build and maintain long-term customer relationships by understanding business needs, priorities, and growth opportunities, ensuring alignment with company objectives.
• Develop and maintain executive program dashboards, monitor project progress, and provide regular status updates to customers.
• Adapt swiftly to changes in project plans while maintaining seamless project progression.
• Ensure effective communication and alignment with customer requirements.
• Coordinate customer and internal team reviews, managing communication, requirements, and documentation.
• Drive cross-functional collaboration across Application Engineering, R&D, Operations, Supply Chain, and QA.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.
• Manage customer orders and change requests in ERP systems.
• Travel as needed to support program execution and customer engagement.

Requirements:

• Candidates must possess at least Bachelor's Degree in Electronics Engineering, Business Administration, Marketing or related fields
• Minimum 3 years of experience in program management or related areas
• Fresh graduates are encouraged to apply
• Good writing and communication skills in English, and fluent in Mandarin is preferred due to business need liaise with China or Taiwan suppliers and stakeholders
• Highly organized and result-oriented
• Proven ability to adapt to sudden changes and solve complex problems
• Experienced working with customers, proactive, and resourceful
• Experience with international customer management is a plus