Customer Program Spec II

Ultra Clean Technology; Penang; On-site; MYR 60,000 - 100,000; Full time

Job summary

Ultra Clean Technology in Penang, Malaysia is seeking a Customer Program Spec II to manage order and commercial processes, ensure on-time shipment performance, and maintain customer dashboards. The role requires 3–5 years in semiconductors and a related bachelor’s degree, with negotiation skills and ERP proficiency.

You will coordinate quotes, assist with pricing, and maintain daily production schedules, collaborating with CPM levels to meet site commit dates and customer needs.

Qualifications

• 3-5 years’ experience in a semiconductor or similar industry Level 1-2.
• Bachelor’s degree or equivalent in technical, business, or financial discipline for Level 2-3.
• Negotiation certification course desired.

Responsibilities

• Follows documented order management and commercial procedures.
• Regularly communicates with customers to provide order and commercial status.
• Owns all order management deliverables to meet OTD to commit & need-by date goals.
• Resolves invoicing problems with the Customer & UCT Finance.

Skills

Order management

Commercial procedures

ERP systems

Client communications

Negotiation

Education

Bachelor’s degree in technical, business, or financial discipline

Tools

ERP System

Job description

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Program Spec II to join us in Malaysia!

Duties and Responsibilities:

Level 1: Administrative

• General:
• Follows documented order management and commercial procedures
• Communications:
• Occasional phone calls/emails with customer to provide order and commercial status
• Internal escalations to Supervisor upon recognition of mis-alignment of order/commercial dates
• Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates
• Order Management:
• Obtains missing order information from Customers
• Assists CPM 2/3/4 with order date management research
• Ensure on time shipments & reconcile with Customer weekly
• OTD to site commit date >= 98%
• OTD to Customer need date >= 85%
• Escalate material/labor shortages to meet site commit dates
• May attend production meetings
• Commercial:
• Obtains missing quote information (drawings, specs., other) from Customers
• Assists CPM 2/3/4 quote pricing research
• Monitors request for quotes and responses within 14 calendar goal
• Prepares quotes for CPM Peer review or global review and approval
• May submit monetary Customer claims for fees per CPM 2/3/4 authorization

Level 2: All Level 1, +2-years of experience, plus:

• General:
• Follows documented order management and commercial procedures
• Communications:
• Regular phone calls/emails with customer to provide order and commercial status
• Internal escalations to Supervisor upon recognition of mis-alignment of order/commercial dates
• Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates
• Order Management:
• Owns all order management deliverables to meet OTD to commit & need by date goals
• Resolves production scheduling & shipping blocks in the ERP or escalations
• Escalate material/capacity planning information internally to align site commit to Customer need dates
• Ensures sales order Customer need date changes are managed to protect within the “frozen window”
• Negotiate with Customer drop-ins and pull-in orders and the impact to the existing orders in the UCT production schedule
• Manages & publishes a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the 2

• Commercial:
• Owns all effective communications and closures to the commercial responsibilities listed on CPS II
• Prepares quotes for review and approval and submits to customers
• Resolves invoicing problems with the Customer & UCT Finance
• Negotiate pricing changes as required by business process
• Escalate to Supervisor any Customer blocks to accepting pricing change
• May be asked to produce revenue forecast for a product line and/or site

• Inventory Management
• Manages and reports consignment/PACE programs OTD & inventory levels (Actual vs. Optimized) – weekly
• Manages and reports Customer owned inventory usage quarterly and actual inventory parts and quantities

Educational/Certification Requirement

• Bachelor’s Degree or equivalent in technical, business, or financial discipline for Level 2-3
• Successful completion of a negotiation certification course desired

Experience Requirement:

Work Experience:

• 3-5 years’ experience in a semiconductor or similar industry Level 1-2.

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, pregnancy, political affiliation, union membership, covered veteran status, protected genetic information and any other characteristic protected under laws and regulations.