Customer Operations & Inside Sales Specialist

Altera Corporation; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Altera in Penang, Malaysia, seeks an Inside Sales Representative and Customer Operations professional to own end-to-end customer relationships across the Lead-to-Order and Order to Cash process. You will partner with field sales, FAEs, and distributors, ensuring demand signals, order execution, and proactive account management.

In this commission-eligible role, you will manage opportunities, revenue forecasting, order handling, and customer communications, while supporting design registrations

Qualifications

• Bachelor’s degree or equivalent experience in business, or a related field.
• 3+ years in a customer operation, inside sales, or sales operations role, with demonstrated experience owning customer issues end to end in a semiconductor, electronics, or high-tech environment.
• Familiarity with high-touch technical sales and distribution models.
• Strong interpersonal skills with the ability to communicate confidently with both customers and internal teams.
• Proactive, relationship-driven, and highly organized, with a focus on customer success.
• Proficiency in CRM systems (e.g., Salesforce), Excel, and ERP tools.
• Strong attention to detail and process orientation.
• Fluency – both spoken and written – in English and the local language of the region where the assigned customer base resides

Responsibilities

• Build and maintain strong customer relationships in partnership with the field sales team, with emphasis on customer procurement and planning personnel.
• Drive customer intimacy through proactive engagement with procurement and planning contacts — maintaining visibility of customer demand outlook, design roadmaps, and order coverage to anticipate needs and support commercial planning.
• Provide proactive back-office support to the Sales and FAE teams for specific assigned accounts, including Design Registration review, Pricing/Quote requests, and process documentation.
• Work directly with end customers on orders, IP/Tools licensing, and design related inquiries, ensuring timely follow-up and resolution.
• Manage escalation and exception requests on customer orders and supply, serving as the customer-facing point of accountability.
• Coordinate sample requests and new product introduction (NPI) support between field sales, Product Marketing, and Operations.
• Work with customers and distributors to collect, enter, and analyze demand signals to prepare consolidated sales forecast in support of the planning process.
• Maintain accurate design registration for DDC and opportunity data in the CRM system.
• Ensuring correct distributor margin is applied for each opportunity.
• Collaborate cross-functionally with Business Management, Business Operations, and Legal on contract/special agreement, agreements, pricing, and compliance activities.
• Prepare sales reports, pipeline updates, and account summaries for internal stakeholders.
• Support QBRs (Quarterly Business Reviews) and territory/business reviews with data preparation and insights.
• Assist in onboarding new sales team members by providing training on internal tools and processes.

Skills

Customer ops

Inside sales

Sales ops

CRM (Salesforce)

Excel

ERP

English fluency

Education

Bachelor’s degree or equivalent experience in business, or a related field

Tools

Salesforce

Excel

ERP tools

Job description

Altera in Penang, Malaysia, seeks an Inside Sales Representative and Customer Operations professional to own end-to-end customer relationships across the Lead-to-Order and Order to Cash process. You will partner with field sales, FAEs, and distributors, ensuring demand signals, order execution, and proactive account management.

In this commission-eligible role, you will manage opportunities, revenue forecasting, order handling, and customer communications, while supporting design registrations