Telco Customer Ops & Data Intern - Analytics & Support

Afterschool; Kuala Lumpur; On-site; MYR 16,740 - 27,900; Full time

Benefits offered by this job

Comprehensive medical, dental, optical, and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Smart Casual Attire

Child Parental Care Leave

Employee discounts for selected F&B Brands

Job summary

A leading telecommunications company in Kuala Lumpur seeks a Customer Operations & Data Support Intern to manage administrative tasks, customer communications, and event support. The ideal candidate should be pursuing a degree in relevant fields, possess solid communication skills in Bahasa Malaysia and English, and be proficient in Excel and Google Sheets. This role offers comprehensive benefits, flexible working hours, and valuable training in customer operations. Candidates should apply quickly, as the position may close early.

Qualifications

• Pursuing a relevant degree at an accredited institution.
• Proficient in communicating in Bahasa Malaysia and English.
• Detail-oriented and organised with strong follow-through.

Responsibilities

• Handle daily administrative tasks and maintain trackers.
• Extract, check, and validate data for team dashboards.
• Communicate with customers and stakeholders.
• Log interactions in tracking sheets/CRM.
• Gather customer information for registration and submit to processing team.

Skills

Customer communication

Excel fundamentals

Data verification

PowerPoint skills

Organisational skills

Problem-solving

Tech-savvy

Education

Currently pursuing a Degree in Business, Marketing, Communications, IT, Data/Stats, or related fields

Tools

Google Sheets

CRM systems

Job description

A leading telecommunications company in Kuala Lumpur seeks a Customer Operations & Data Support Intern to manage administrative tasks, customer communications, and event support. The ideal candidate should be pursuing a degree in relevant fields, possess solid communication skills in Bahasa Malaysia and English, and be proficient in Excel and Google Sheets. This role offers comprehensive benefits, flexible working hours, and valuable training in customer operations. Candidates should apply quickly, as the position may close early.