Customer Onboarding Executive (SaaS product)

Mysoftinn; Malacca City; On-site; MYR 26,226 - 31,806; Full time

Benefits offered by this job

Performance incentives and commissions

Free flow of snacks

Monthly potluck parties

HubSpot CRM Certification

Mobile phone call and data plan allowance

Coursera PLUS Subscription

Job summary

Mysoftinn is seeking a Customer Onboarding Executive in Malacca City to engage with prospects, assist in SaaS product setup, and conduct training. The ideal candidate should possess excellent communication skills, a passion for hotel technology, and a proactive attitude.

This role offers a salary range of RM 2,350 to RM 2,850, performance incentives, and various employee benefits including free snacks, monthly potlucks, and professional development opportunities.

Qualifications

• Passionate about hotel technology and software.
• Develop deep knowledge of products & services offered by Softinn.
• Willingness to learn and solve customer problems.

Responsibilities

• Engage with prospects to assist in account setup.
• Coordinate onboarding with the sales team.
• Conduct product demos and training.
• Handle inbound sales inquiries professionally.
• Gather customer feedback on onboarding experience.

Skills

Good communication skills

Presentation skills

Proactive and result-driven

Organized and detail-oriented

Excellent command of English and Bahasa Melayu

Tools

HubSpot

Job description

Customer Onboarding Executive (SaaS product)

Last updated 02 Jun 2026

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk.

Job Responsibilities

• Engage with prospects to understand their needs and assist in SaaSproduct account setup.
• Coordinate with the sales team to onboard prospects to customers.
• Conduct online product demos and product training.
• Help the sales team handle inbound sales inquiries promptly and professionally.
• Gather feedback from customers on their onboarding experience and suggestions for product improvements.

Job Requirements

• Passionate about hotel technology (software, system, and hotel industry).
• Develop deep knowledge about the products & services offered by Softinn.
• Good communication skills and presentation skills.
• Has excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).
• Ready to learn things, proactive, result-driven, organized and detail-oriented.

Bonus / Preferred Experience

• Has working experience in a sales department or customer-support department.
• Familiar with SaaS (software-as-a-service) business.
• Familiar with HubSpot.
• Familiar with the hotel industry.
• Understand inbound sales.

Report to Work Options

• Melaka branch

Ideal Candidate

• You enjoy solving customers' problems with digital solutions.
• You love to win and are willing to go the extra mile.
• You believe a better product helps improve efficiency and bring smiles to hoteliers.

Candidate Profile Not Recommended

• You don't enjoy learning new skills.
• You don't enjoy interacting with customers remotely.
• You don't enjoy helping customers gain more value for using our products.

Salary Range

RM 2,350 to RM 2,850 (with performance incentives and commissions)

NOTE: Do state your expected salary if you have more than three years of working experience in related roles.

Employee Benefits

• Performance incentives and commissions
• Free flow of snacks
• Monthly potluck parties

Additional Perks

• HubSpot CRM Certification (Certificate with your name on if you pass the test)
• The mobile phone call and data plan allowance
• Coursera PLUS Subscription (for training & development)