Onboarding Intern — Hotel Tech SaaS Solutions

Mysoftinn; Malacca City; On-site; MYR 7,000 - 9,000; Part time

Benefits offered by this job

HubSpot CRM Certification

Coursera PLUS Subscription

Free Flow of Snacks

Job summary

Softinn, a hotel technology company, invites you to join the Marketing and Sales Department as an Internship - Customer Onboarding (Hotel Tech & SaaS). You’ll help new hotels set up, guide them through onboarding and testing, and assist them to go live successfully.

This role values curiosity, quick learning, and people skills over coding. You’ll collaborate with sales to onboard customers, configure software, and test integrations with OTAs and payment terminals while documenting best practices.

Qualifications

• A clear, patient communicator who can explain things simply.
• Naturally curious — you like figuring out how things work.
• Strong analytical and troubleshooting instincts.
• Comfortable picking up new software and tools quickly.
• Good written and spoken English; Mandarin or Bahasa Malaysia is an advantage.

Responsibilities

• Guide new hotel customers through onboarding, from setup to go-live.
• Work alongside the sales executives to onboard new customers.
• Run remote product demonstrations and onboarding sessions.
• Configure and deploy hotel software based on each customer’s requirements.
• Set up and test integrations with third-party systems — OTAs, payment terminals, smart door locks, guest Wi‑Fi, and lift/car park access.
• Understand customer needs and translate to the right setup.
• Help customers migrate their data into the system.
• Investigate customer-reported issues and coordinate with product/engineering to resolve.
• Check and test configurations before go-live.
• Document onboarding steps, configurations, and best practices.

Skills

Clear, patient communicator

Curiosity

Analytical and troubleshooting

Fast learner

English proficiency

Education

Pursuing Diploma or Bachelor’s Degree

Tools

Postman

Job description

Softinn, a hotel technology company, invites you to join the Marketing and Sales Department as an Internship - Customer Onboarding (Hotel Tech & SaaS). You’ll help new hotels set up, guide them through onboarding and testing, and assist them to go live successfully.

This role values curiosity, quick learning, and people skills over coding. You’ll collaborate with sales to onboard customers, configure software, and test integrations with OTAs and payment terminals while documenting best practices.