Business & HR Executive

Mysoftinn; Malacca City; On-site; MYR 27,900 - 35,712; Full time

Benefits offered by this job

Performance incentives

Free flow of snacks

Monthly potluck parties

Online training course for Excel Power Query & Pivot Table

Coursera PLUS Subscription

Job summary

Mysoftinn in Malacca, Malaysia is seeking an HR professional to manage administrative tasks and provide support in customer service. The ideal candidate will have 2 to 4 years of experience in HR or related fields, strong communication skills, and the ability to handle multiple priorities efficiently. Responsibilities include drafting job listings, managing onboarding, and assisting with customer inquiries in a dynamic office environment. Employee benefits include performance incentives, free snacks, and online training courses.

Qualifications

• 2 to 4 years of working experience in HR admin, operations, customer service, or hospitality/travel.
• Demonstrated ability to stay composed and effective under time pressure.
• Comfortable handling external partner or customer communication professionally.
• Prior exposure to HR administrative processes (leave, company policy enforcement, recruitment coordination).
• Organised and reliable - follows through on commitments without needing constant reminders.
• People-oriented - genuinely enjoy helping and communicating.
• Adaptable - adjust when priorities shift without needing time to recover.
• Accountable - fix problems when something goes wrong.
• Comfortable speaking on the phone with customers and business partners/suppliers.
• Proficient in computer skills, including Google Workspace or Microsoft Office tools.

Responsibilities

• Manage HR administrative tasks and provide coordination support.
• Draft and post job listings on relevant platforms.
• Screen applications and coordinate interview scheduling via the company CRM.
• Manage onboarding documentation & onboarding of new hires.
• Handle customer enquiries and support related to bookings.
• Engage with Softinn booking hotel merchants on booking modification.
• Handle office admin tasks and contribute to department reporting.
• Be the first contact in the office.

Job description

Job Responsibility

• Manage the HR administrative tasks and provide coordination support.
• Draft and post job listings on relevant platforms.
• Screen applications and coordinate interview scheduling via the company CRM
• Manage onboarding documentation & onboarding of new hires
• Periodically write blogrelated to HR topic
• Handle customer enquiries and support related to bookings, including booking modification or cancellation requests
• Engage smoothly with Softinn booking hotel merchants on booking modification, room price update, promotion, and allotment
• Handle office admintasks. Contribute to general department reporting and documentation
• Handle office reception & communication with good andprofessional phone etiquette
• Be the first contact in the office

Job Requirements

• 2 to 4 years of working experience in HR admin, operations, customer service, or hospitality/travel
• Demonstrated ability to stay composed and effective under time pressure
• Comfortable handling external partner or customer communication professionally
• Prior exposure to HR administrative processes (leave, company policy enforcement,recruitment coordination)
• Organised and reliable -follows through on commitments without needing constant reminders
• People-oriented -you genuinely enjoy helping and communicating
• Adaptable -you adjust when priorities shift without needing time to recover
• Accountable -when something goes wrong, your first instinct is to fix it, not explain it
• Comfortable speaking on the phone with both customers and business partners / suppliers
• Proficient in computer skills, including but not limited to Google Workspace or Microsoft Office tool

Not Mandatory but BONUS if

• Familiar with booking platforms, hospitality systems, or CRM tools is an added advantage
• Understanding of e-commerce
• Familiarity with any ATS, CRM, or HR management platform
• Knowledge in SaaS and interested in the travel tech industry

Report to Work options

• Melaka branch Only

You Should Join if

• You are comfortable dealing with people -both internally (HR) and externally (hotel partners)
• You stay composed when multiple things demand your attention at the same time
• You enjoy variety -no two days look exactly the same and that appeals to you
• You take ownership and follow through without needing to be reminded

You should NOT join if

• You need a highly structured, predictable daily routine to feel comfortable
• You are uncomfortable handling partner or customer-facing communication under time pressure

Salary Range

RM 2,500 to RM 3,200

Employee Benefits

• Performance incentives
• Free flow of snacks
• Monthly potluck parties

Additional Perks for Your Role

• Online training course for Excel Power Query & Pivot Table
• Coursera PLUS Subscription (for training & development)