Customer-Focused Retail Sales Pro with Growth

CG Computers Sdn Bhd; Bintulu; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Vision insurance

Job summary

CG Computers Sdn Bhd is seeking a Retail Sales Associate to deliver excellent customer service, drive sales, and keep the store neat and inviting. You will greet customers, understand their needs, recommend products, and ensure smooth checkout experiences.

Join a team that values customer focus, teamwork, and professionalism. The role involves shift work including weekends and holidays, with opportunities for growth within Malaysia's Apple-destination retailer network.

Qualifications

• SPM and above; fresh graduates welcome.
• Prior experience in retail, sales, or customer service is an advantage.
• Fresh graduates and candidates without experience are welcome to apply.

Responsibilities

• Greet customers promptly and professionally upon entering the store.
• Understand customer needs and recommend appropriate products or solutions.
• Explain product features, pricing, promotions, and after-sales services clearly.
• Upsell and cross-sell products to maximize sales value.
• Handle customer inquiries, complaints, and feedback courteously and effectively.
• Provide accurate information to build customer trust and long-term relationships.
• Operate point-of-sale (POS) systems for billing, payments, and returns.
• Ensure correct handling of cash, cards, and digital payments.
• Assist in stock receiving, replenishment, and inventory management.
• Ensure merchandise is displayed according to visual merchandising standards.
• Maintain store cleanliness, tidiness, and safety at all times.
• Achieve individual and store sales targets and KPIs.
• Participate in sales campaigns, promotions, and product launches.
• Track daily sales performance and report issues to the Supervisor or Store Manager.
• Support team efforts to meet overall outlet performance goals.
• Adhere to company policies, procedures, and code of conduct.
• Comply with retail operational guidelines, pricing policies, and SOPs.
• Follow loss prevention, security, and inventory control procedures.
• Attend required training and briefings as scheduled.

Skills

Basic communication

Basic numeracy

POS systems familiarity

Retail operations knowledge

Customer-focused

Education

SPM and above

Tools

POS systems

Job description

CG Computers Sdn Bhd is seeking a Retail Sales Associate to deliver excellent customer service, drive sales, and keep the store neat and inviting. You will greet customers, understand their needs, recommend products, and ensure smooth checkout experiences.

Join a team that values customer focus, teamwork, and professionalism. The role involves shift work including weekends and holidays, with opportunities for growth within Malaysia's Apple-destination retailer network.