Customer-Focused Debt Recovery Specialist

AEON Credit Service (M) Bhd; Kuching; On-site; MYR 36,000 - 48,000; Full time

Job summary

AEON Credit Service (M) Berhad in Malaysia is seeking a credit collections role focused on customer payment follow-ups and maintaining high professionalism during negotiations. You will educate customers on payment channels, inform them about new products, and review daily performance in total collections.

Fresh graduates are encouraged to apply. A Diploma or Degree is acceptable, with proficiency in English and Malay, MS Office, and good listening and empathy skills required to deliver

Qualifications

• Diploma or degree holder.
• Fresh graduates encouraged to apply.
• Good communication skills in English and Malay.
• Proficient in MS Office and basic PC knowledge.
• Strong listening and empathy skills.
• Persuasive, with the ability to influence positive actions and behaviors.
• Able to handle and manage stress effectively.

Responsibilities

• To follow up closely with customers regarding their payment from time to time as required.
• Work closely with other team members and other staff.
• Educate customers to make payment promptly.
• Inform customers about new payment channels and product.
• Review on individual daily performance (total collection).
• Deliver good customer service and maintain high professionalism during negotiation with customers.

Skills

Communication skills

Listening skills

Empathy

Persuasion

Stress management

Education

Diploma or Degree

Tools

MS Office

Basic PC knowledge

Job description

AEON Credit Service (M) Berhad in Malaysia is seeking a credit collections role focused on customer payment follow-ups and maintaining high professionalism during negotiations. You will educate customers on payment channels, inform them about new products, and review daily performance in total collections.

Fresh graduates are encouraged to apply. A Diploma or Degree is acceptable, with proficiency in English and Malay, MS Office, and good listening and empathy skills required to deliver