Customer Experience & Support Specialist

FedEx; Putrajaya; On-site; MYR 33,000 - 60,000; Full time

Job summary

FedEx in Malaysia is seeking a Customer Service Associate to manage customer inquiries, bookings, and shipments while delivering timely resolutions and proactive service recovery. The role emphasizes empathy, accuracy, and collaboration across teams to ensure a seamless customer experience.

The position requires at least 1 year of customer service experience, strong communication, and fluency in English and local languages. The shift runs between 4 AM and 6 PM in Putrajaya, Malaysia.

Qualifications

• 1+ year of relevant customer service experience
• Associate level: prior experience not required
• Strong communication and interpersonal skills

Responsibilities

• Provides timely assistance and resolutions to customer inquiries and issues
• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
• Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
• Manages customer cases and service requests efficiently, documenting interactions accurately
• Identifies and mitigates potential issues to ensure a seamless customer experience
• Assists customers in tracking their shipments and providing real-time updates
• Performs other duties as assigned

Skills

English fluency

Local language fluency

Problem solving

Written & verbal communication

Education

Secondary education or equivalent

Job description

FedEx in Malaysia is seeking a Customer Service Associate to manage customer inquiries, bookings, and shipments while delivering timely resolutions and proactive service recovery. The role emphasizes empathy, accuracy, and collaboration across teams to ensure a seamless customer experience.

The position requires at least 1 year of customer service experience, strong communication, and fluency in English and local languages. The shift runs between 4 AM and 6 PM in Putrajaya, Malaysia.