Ecommerce Customer Experience Specialist

Deutsche Post; Puchong; On-site; MYR 48,000 - 72,000; Full time

Job summary

Deutsche Post, through DHL eCommerce Malaysia, seeks a Customer Service Associate to deliver comprehensive service across channels. You will be the main touchpoint for customers, coordinate with vendors, and drive timely responses to inquiries while maintaining professional, empathetic service standards.

The role emphasizes resolving issues, promoting efficient processes, and providing accurate shipment updates to customers.

Qualifications

• Proven English and local language communication.
• Live Chat skills and multi-channel support experience.
• Minimum 2 years of related industry experience.

Responsibilities

• Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
• Assist customers in resolving service issues, complaints and claims compensation promptly.
• Provide timely shipment updates and respond to inquiries across channels.

Skills

Good communication

Live Chat

Customer service experience

Education

GCE O Levels or equivalent

GCE A Levels or Diploma or Higher School Education

Job description

Deutsche Post, through DHL eCommerce Malaysia, seeks a Customer Service Associate to deliver comprehensive service across channels. You will be the main touchpoint for customers, coordinate with vendors, and drive timely responses to inquiries while maintaining professional, empathetic service standards.

The role emphasizes resolving issues, promoting efficient processes, and providing accurate shipment updates to customers.