Customer Experience Pro (6-Month Contract)

FedEx; Malaysia; On-site; MYR 24,000 - 40,000; Part time

Job summary

FedEx Express Malaysia is seeking a Customer Experience Representative on a 6-month contract to support shipment bookings, inquiries, and service recovery. The role requires strong English and local language skills and a commitment to delivering excellent customer service.

Education: Secondary education or equivalent; Experience: 1 year in customer service. You will collaborate across teams, document interactions, and provide real-time tracking updates while maintaining high standards of

Qualifications

• Secondary education or equivalent.
• 1 year of experience in customer service.
• Fluent in English and local language.
• Strong problem-solving and communication skills.

Responsibilities

• Provides timely assistance and resolutions to customer inquiries.
• Assists customers with shipment booking and queries.
• Addresses customer complaints with empathy and resolves issues.
• Takes ownership of customer issues and coordinates with teams.
• Manages customer cases and service requests with proper documentation.
• Identifies and mitigates potential issues for seamless service.
• Assists customers in tracking shipments and provides real-time updates.
• Performs other duties as assigned.

Skills

English fluency

Local language

Problem solving

Communication

Education

Secondary education or equivalent

Job description

FedEx Express Malaysia is seeking a Customer Experience Representative on a 6-month contract to support shipment bookings, inquiries, and service recovery. The role requires strong English and local language skills and a commitment to delivering excellent customer service.

Education: Secondary education or equivalent; Experience: 1 year in customer service. You will collaborate across teams, document interactions, and provide real-time tracking updates while maintaining high standards of