Customer Experience Specialist - 6-Month Contract

FedEx; Selangor; On-site; MYR 27,000 - 45,000; Full time

Job summary

FedEx is seeking a Customer Experience Representative on a 6-month contract to handle customer inquiries, bookings, quotes, and issue resolution. You will manage cases, track shipments, and collaborate with other teams to ensure timely service recovery.

The role requires English and local language fluency, strong problem-solving, and clear written and verbal communication. Secondary education or equivalent and at least one year in customer service are expected.

Qualifications

• Education: Secondary education or equivalent
• Experience: One (1) year of work experience in customer service and interaction
• At least one (1) year of relevant work experience in customer service and interaction

Responsibilities

• Provides timely assistance and resolutions to customer inquiries and issues
• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
• Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
• Manages customer cases and service requests efficiently, documenting interactions accurately
• Identifies and mitigates potential issues to ensure a seamless customer experience
• Assists customers in tracking their shipments and providing real‑time updates
• Performs other duties as assigned

Skills

Fluency in English and local language

Strong problem-solving skills

Good written & verbal communication

Education

Secondary education or equivalent

Job description

FedEx is seeking a Customer Experience Representative on a 6-month contract to handle customer inquiries, bookings, quotes, and issue resolution. You will manage cases, track shipments, and collaborate with other teams to ensure timely service recovery.

The role requires English and local language fluency, strong problem-solving, and clear written and verbal communication. Secondary education or equivalent and at least one year in customer service are expected.