Customer Experience Specialist (Upsell & Support)

AI ELITE TECHNOLOGY; Iskandar Puteri; On-site; MYR 33,000 - 51,000; Full time

Job summary

AI ELITE TECHNOLOGY is recruiting for a customer service professional in Malaysia to respond to inbound inquiries by phone, email, and chat in a friendly, professional manner. You will resolve issues promptly and maintain thorough records of interactions to ensure customer satisfaction.

The role involves collaborating with other departments to provide seamless experiences and continuously improving processes in a fast-paced environment. Fluency in English and Bahasa Malaysia is required.

Qualifications

• Experience in customer service or call centre roles, preferably retail or services.
• Excellent verbal and written communication in English and Bahasa Malaysia.
• Strong problem-solving and interpersonal skills.
• Ability to work in a fast-paced team environment.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat in a friendly and professional manner.
• Resolve customer issues and concerns in a timely and effective way.
• Proactively identify opportunities to upsell and cross-sell products and services.
• Maintain detailed records of customer interactions and follow up as needed.
• Collaborate with other departments to ensure seamless customer experiences.
• Continuously look for ways to improve processes and enhance customer satisfaction.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Adaptability

Bilingual English & BM

Job description

AI ELITE TECHNOLOGY is recruiting for a customer service professional in Malaysia to respond to inbound inquiries by phone, email, and chat in a friendly, professional manner. You will resolve issues promptly and maintain thorough records of interactions to ensure customer satisfaction.

The role involves collaborating with other departments to provide seamless experiences and continuously improving processes in a fast-paced environment. Fluency in English and Bahasa Malaysia is required.