Customer Experience Specialist - Multichannel Support

IKEA; Petaling Jaya; Presencial; MYR 36.000 - 54.000; Jornada completa

Descripción de la vacante

IKEA Customer Care Centre in Damansara is seeking a customer-focused agent to build and retain long-lasting relationships with customers across multiple channels. You will understand customer needs, offer solutions using IKEA systems, and ensure a positive shopping experience that reflects the IKEA brand.

You will own resolving customer inquiries promptly, promote add-on services, and collaborate with colleagues to maintain service levels and cost efficiency in the contact centre.

Formación

• 1-2 years of experience in a customer facing support role or call centre.
• Good knowledge of how the Customer Care Centre acts as the main support channel for customers.
• Passionate about growing business and people together.
• Ability to communicate confidently and clearly in English.

Responsabilidades

• Build and retain long-lasting relationships with customers in a multi-channel environment.
• Identify customer needs and offer solutions using IKEA systems and processes.
• Take ownership for resolving customer needs and communicate timelines.
• Promote IKEA products and services to improve the home-to-home shopping experience.
• Support co-workers and ensure IKEA Malaysia customers have the best experience.

Conocimientos

Customer service

Communication skills

Teamwork

English proficiency

Educación

Basic customer service training

Herramientas

CRM software

Descripción del empleo

IKEA Customer Care Centre in Damansara is seeking a customer-focused agent to build and retain long-lasting relationships with customers across multiple channels. You will understand customer needs, offer solutions using IKEA systems, and ensure a positive shopping experience that reflects the IKEA brand.

You will own resolving customer inquiries promptly, promote add-on services, and collaborate with colleagues to maintain service levels and cost efficiency in the contact centre.