Multichannel Customer Care Pro

Ikano-Retail; Petaling Jaya; Presencial; MYR 33.000 - 61.000; Jornada completa

Descripción de la vacante

IKEA Malaysia is seeking a Customer Care Centre Agent to join the Damansara-based team. This full-time role sits in the Customer Relations department and focuses on handling customer inquiries across multiple channels, delivering a positive shopping experience that reinforces trust in the IKEA Brand.

You will resolve customer needs, communicate timelines, support sales opportunities, and help maintain a courteous service environment.

Formación

• 1–2 years in a customer-facing role.
• Experience in a contact centre or customer support.
• Good knowledge of how the centre supports purchases, before, during and after.

Responsabilidades

• Provide multi-channel customer support and build long-lasting relationships.
• Identify customer needs and offer IKEA solutions with timely updates.
• Promote IKEA products and services to enhance the shopping experience.
• Maintain professional, courteous communication and handle complaints effectively.
• Support colleagues and contribute to a safe contact centre environment.

Conocimientos

Customer service

Communication skills

English fluency

Teamwork

Computer skills

Herramientas

CRM software

Descripción del empleo

IKEA Malaysia is seeking a Customer Care Centre Agent to join the Damansara-based team. This full-time role sits in the Customer Relations department and focuses on handling customer inquiries across multiple channels, delivering a positive shopping experience that reinforces trust in the IKEA Brand.

You will resolve customer needs, communicate timelines, support sales opportunities, and help maintain a courteous service environment.