Customer Experience Specialist

Pride Global; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Pride Global in Kuala Lumpur is seeking an experienced 4PL Customer Experience (CX) Agent to support shipment inquiries, updates, and service coordination. The role focuses on delivering a superior customer experience within the logistics and freight forwarding landscape.

You will track shipments, resolve issues with internal teams and providers, and maintain accurate records, while communicating clearly and promptly with customers to ensure satisfaction.

Qualifications

• Minimum 3+ years of relevant experience in Logistics / Freight Forwarding / Supply Chain Operations.
• Experience in customer service within the logistics industry is mandatory.
• Diploma or Degree in Logistics, Supply Chain, Business, or related field is preferred.
• Strong communication, coordination, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of Microsoft Office and logistics systems.

Responsibilities

• Handle customer enquiries related to shipments, deliveries, and logistics services.
• Track shipments and provide timely updates to customers.
• Coordinate with logistics teams, transport providers, and stakeholders to resolve operational issues.
• Manage customer complaints and ensure timely resolution.
• Maintain accurate shipment records and update information in logistics systems.
• Ensure a positive customer experience through effective communication and follow-ups.

Skills

Customer service

Communication

Coordination

Problem solving

Multitasking

Fast-paced environment

Education

Diploma or Degree in Logistics / Supply Chain / Business

Tools

Microsoft Office

Logistics systems

Job description

WE'RE HIRING | 4PL Customer Experience (CX) Agent

Industry:

We are looking for an experienced Customer Experience Agent with a strong background in the logistics industry to join our team in Kuala Lumpur!

Key Responsibilities:

• Handle customer enquiries related to shipments, deliveries, and logistics services.
• Track shipments and provide timely updates to customers.
• Coordinate with logistics teams, transport providers, and stakeholders to resolve operational issues.
• Manage customer complaints and ensure timely resolution.
• Maintain accurate shipment records and update information in logistics systems.
• Ensure a positive customer experience through effective communication and follow-ups.

Requirements:

• Minimum 3+ years of relevant experience in Logistics / Freight Forwarding / Supply Chain Operations.
• Previous experience in customer service within the logistics industry is mandatory.
• Diploma or Degree in Logistics, Supply Chain, Business, or a related field is preferred.
• Strong communication, coordination, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of Microsoft Office and logistics systems.