Customer Experience & Solutions Specialist

Rentokil Initial plc; Shah Alam; Presencial; MYR 39.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive base salary

Comprehensive Insurance Plans for Surg

Out-patient & Specialist Coverage

Dental & Optical Coverage

Additional Retirement benefits

Staff Purchase Plans

Descripción de la vacante

Rentokil Initial is seeking a motivated Customer Excellence Executive to be the voice of the company, building relationships and ensuring world-class pest control and hygiene solutions for customers. You will support field teams to deliver excellence and engage customers through inquiries, account reviews, and feedback analysis.

The role requires basic customer service experience, a bachelor’s degree in Communications or Public Relations, and strong bilingual communication in Bahasa Malaysia and

Formación

• Experience in Customer Service/Call Center or Telemarketing
• Bachelor’s degree in Communications or Public Relations or related fields
• Strong communication and interpersonal skills in Bahasa Malaysia & English
• Maintain a positive, empathetic, and professional attitude toward customers
• Ability to work independently with minimal supervision
• Able to handle pressure in a matrix environment
• Demonstrates initiative and pride in work

Responsabilidades

• Maintain meaningful engagement with customers through regular inquiries and account reviews
• Ensure service & solutions align with customer needs
• Identify customer challenges and provide effective solutions
• Drive first contact resolution for inquiries
• Escalate unresolved issues and liaise with relevant departments until closure
• Update customer data, feedback, and logs in the system
• Categorise feedback and identify customer sentiments (NPS, CSAT, CES)
• Support customer growth, retention, and pricing initiatives
• Assist in ad-hoc functions and related duties as required

Conocimientos

Customer service

Communication

Bilingual Bahasa Malaysia & English

Interpersonal skills

Independent work

Pressure handling

Empathetic attitude

CRM knowledge

Educación

Bachelor’s degree in Communications

Bachelor’s degree in Public Relations

Herramientas

Genesys

Google Workspaces

MS Office

Descripción del empleo

Rentokil Initial is seeking a motivated Customer Excellence Executive to be the voice of the company, building relationships and ensuring world-class pest control and hygiene solutions for customers. You will support field teams to deliver excellence and engage customers through inquiries, account reviews, and feedback analysis.

The role requires basic customer service experience, a bachelor’s degree in Communications or Public Relations, and strong bilingual communication in Bahasa Malaysia and