Admin & Customer Service (6 months Contract) - Subang

Rentokil Initial; Shah Alam; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Attractive base salary

EPF, SOSCO & EIS

Annual leave

Employee Referral Program (ERP)

Job summary

Rentokil Initial in Malaysia is seeking a motivated Service Planner on a 6 months contract to plan customer service appointments and coordinate with the service team for optimal schedules.

You will ensure data is entered accurately in the in-house system, follow up to prevent backlogs, and prepare monthly reports.

The ideal candidate has a diploma or degree and at least 2 years of experience in capacity analyses and service scheduling, plus strong communication and planning skills.

Qualifications

• Minimum Diploma/Degree holder in any field.
• At least 2 years of experience in capacity analyses and service scheduling.
• Strong communication and planning skills with attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Customer-oriented with a proactive approach.

Responsibilities

• Plan customers’ service appointments and coordinate with service team to create optimal schedule.
• Ensure all data is input onto the in-house system accurately and efficiently.
• Follow up with service team to ensure no service backlogs.
• Analyse service team capacity data for service schedule improvement.
• Attend monthly stock take and prepare stock closing reports.
• Compile service reports and invoice to customer upon request.
• Prepare monthly reports.

Skills

Planning

Communication

Multitasking

Time management

Customer-oriented

Results-driven

Multilingual

Education

Diploma/Degree in any field

Job description

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP) program

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Rentokil Initial (M) Sdn Bhd (HQ)

Unit 8-1, Level 8, Tower 8,UOA Business Park,

No. 1, Jalan Pengaturcara U1/51A,Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan.

(Connected to Subang LRT station)

Note: 3 months training at Pest Control branch before placement to HQ

Rentokil Initial (M) Sdn Bhd (Pest Control branch)

No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.