Bilingual Customer Experience Specialist

Rentokil Initial Group; Shah Alam; Sur place; MYR 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Attractive base salary

Comprehensive Insurance Plans for Surg

Comprehensive Insurance Plans for |S

Out-patient & Specialist Coverage

Dental & Optical Coverage

Additional Retirement benefits

Staff Purchase Plans

Résumé du poste

Rentokil Initial (M) Sdn. Bhd. in Shah Alam invites a motivated Customer Excellence Executive to be the voice of the company, building relationships and ensuring world-class pest control and hygiene solutions.

You will engage with customers through inquiries and account reviews, align our services with their needs, and support field teams to deliver excellence. Strong communication, bilingual skills, and CRM proficiency are essential.

Qualifications

• Bachelor's degree in Communications, Public Relations or related fields.
• Strong communication and interpersonal skills in English and Bahasa Malaysia.
• Ability to work independently with minimal supervision.
• Experience in Customer Service/Call Center or Telemarketing.
• Proficient with CRM systems like Genesys and Microsoft 365 tools.

Responsabilités

• Maintain meaningful engagement with customers through regular inquiries and reviews.
• Demonstrate a strong partnership with customers by ensuring our service & solutions align with their needs.
• Identify the customer's specific challenges and provide effective solutions.
• Drive first contact resolution and resolve customer inquiries efficiently.
• Escalate and follow up on unresolved issues with relevant departments and acting as the liaison until the case is closed.
• Ensure all customer data, feedback, and interaction logs are updated accurately in the system.
• Maintain and support customer growth, retention & pricing to contribute customer loyalty and company revenue.

Connaissances

Customer service

Communication skills

Interpersonal skills

Bilingual English & Bahasa Malaysia

Formation

Bachelor's degree in Communication or Public Relations or related fields

Outils

Genesys

Google Workspaces

MS Office

Description du poste

Rentokil Initial (M) Sdn. Bhd. in Shah Alam invites a motivated Customer Excellence Executive to be the voice of the company, building relationships and ensuring world-class pest control and hygiene solutions.

You will engage with customers through inquiries and account reviews, align our services with their needs, and support field teams to deliver excellence. Strong communication, bilingual skills, and CRM proficiency are essential.