English-Savvy Customer Service Specialist

Lyreco Singapore Malaysia; Malaysia; On-site; MYR 39,000 - 61,000; Full time

Job summary

Lyreco Singapore Malaysia in Johor is seeking a Customer Service Executive to support customers via email, calls and chat in English, ensuring accurate product knowledge and high-quality service. You will manage orders, update SAP records, and coordinate with internal departments to resolve issues promptly.

The role requires a Diploma, SAP expertise, and at least 2 years in customer service, with strong English communication and MS Office skills.

Qualifications

• Diploma in any discipline is required.
• Excellent English written and verbal communication.
• Proficient SAP user with good MS Office skills.
• Minimum 2 years in a Customer Service/Call Centre environment (in English).

Responsibilities

• Handle customer inquiries via email, calls, and chat in English.
• Process, update and maintain customer records in SAP.
• Resolve queries, complaints, or escalations with timely follow-up.
• Take orders from customers and internal staff via phone, email, or live chat.
• Coordinate and manage escalations with relevant departments for timely resolution.

Skills

Communication skills

Customer service

English proficiency

Problem solving

Education

Diploma

Tools

SAP

Microsoft Office

Job description

Lyreco Singapore Malaysia in Johor is seeking a Customer Service Executive to support customers via email, calls and chat in English, ensuring accurate product knowledge and high-quality service. You will manage orders, update SAP records, and coordinate with internal departments to resolve issues promptly.

The role requires a Diploma, SAP expertise, and at least 2 years in customer service, with strong English communication and MS Office skills.