Customer Service Executive

Bemis Asia Pacific Sdn Bhd (a subsidiary of Amcor plc); Subang Jaya; Vor Ort; MYR 33.000 - 67.000; Vollzeit

Zusammenfassung

Bemis Asia Pacific Sdn Bhd (a subsidiary of Amcor plc) in Malaysia seeks a Customer Service Executive to manage end-to-end order processing and deliver a seamless customer experience. You will handle orders, coordinate with production and logistics, and maintain strong customer relations to support timely delivery and accurate invoicing.

The role involves credit coordination for new customers, preparing shipping documents, monitoring order status, and assisting with AR reconciliation and

Aufgaben

• Receive and enter orders into the system, acknowledge customers' P.O.s
• For new customers, arrange with customer to complete credit application form, establish custom exemption status and freight arrangements where applicable
• Update weekly delivery schedule and update open order items that already shipped
• Liaise with customers on current and forecast orders, monitor status of ordering, inventory and outstanding accounts
• Prepare shipping documentation, invoices, etc. for goods dispatch/delivery amendment and cancellation
• Liaise with Production, Planning, Purchasing and Warehouse to ensure order fulfilled as per requirements e.g. timely delivery
• Handle customer enquiries and maintain good customer relations
• Visit customers periodically and build up customer relationship and resolve Customer Service issues
• Respond to customer complaints and forward to QA for investigation
• Follow up payment from customer ensure AR record current
• Provide administration support to Sales.
• Follow up payment from customer ensure AR record current.
• Perform periodic stock count and reconciliations
• Coordinate freight management within scope of responsibility and monitor freight costs as well as services provided by the agent.
• Ability to maintain and monitor internal controls and flow of documents, and ensure that documents are filed in an orderly manner.
• Prepare pre custom clearance and liaise with custom officer if any issue arise.
• Month end billing for consignment stock.
• Other relate administrative work.

Jobbeschreibung

Customer Service Executive is responsible for providing in delivering a seamless customer experience by managing end-to-end order processes, handling customer communications, and ensuring high service levels.

Key responsibilities

• Receive and enter orders into the system, acknowledge customers' P.O.s
• For new customers, arrange with customer to complete credit application form, establish custom exemption status and freight arrangements where applicable
• Update weekly delivery schedule and update open order items that already shipped
• Liaise with customers on current and forecast orders, monitor status of ordering, inventory and outstanding accounts
• Prepare shipping documentation, invoices, etc. for goods dispatch/delivery amendment and cancellation
• Liaise with Production, Planning, Purchasing and Warehouse to ensure order fulfilled as per requirements e.g. timely delivery
• Handle customer enquiries and maintain good customer relations
• Visit customers periodically and build up customer relationship and resolve Customer Service issues
• Respond to customer complaints and forward to QA for investigation
• Follow up payment from customer ensure AR record current
• Provide administration support to Sales.
• Follow up payment from customer ensure AR record current.
• Perform periodic stock count and reconciliations
• Coordinate freight management within scope of responsibility and monitor freight costs as well as services provided by the agent.
• Ability to maintain and monitor internal controls and flow of documents, and ensure that documents are filed in an orderly manner.
• Prepare pre custom clearance and liaise with custom officer if any issue arise.
• Month end billing for consignment stock.
• Other relate administrative work.

About you

• Ability to maintain and monitor internal controls and flow of documents, and ensure that documents are filed in an orderly manner

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home- and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve value chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly light-weighted, recyclable and reusable, and made using a rising amount of recycled content. Around 48,000 Amcor people generate US$13 billion in sales from operations that span about 250 locations in 40-plus countries.

Amcor has six business groups:

Amcor Flexibles Asia Pacific is present in 9 countries with 41 sites and over 8000 people. The regional headquarter is in Singapore. We are a market leader delivering innovative packaging solutions and quality products for the food, beverage, pharma, personal care, medical, and industrial markets.

Amcor has acquired Bemis in year 2019. Prior to the acquisition, this facility has been in operation in Malaysia for more than 20 years. We are specialized in medical packaging and are supplying pouches, film and roll stocks. We are providing high quality and safe products to our customers. We also ensure our employees are working in a safe work environment

What can I earn as a Customer Service Executive