Customer Experience & Logistics Manager

Heung-A (M) Sdn Bhd; Klang City, Port Klang; On-site; MYR 50,000 - 90,000; Full time

Job summary

Heung-A (M) Sdn Bhd is seeking a dedicated Customer Service Manager to oversee client inquiries and feedback channels. You will coordinate with shipping teams and other departments to ensure timely resolution and accurate record-keeping, while reporting on daily and monthly performance.

The role requires proactive communication with internal stakeholders and port operations across Malaysia, handling enquiries via email and phone, and maintaining documentation for audits and service improvement.

Responsibilities

• Process customer enquiries and feedback via mails or phone calls.
• Ensure feedback and issues are resolved in a timely and efficient manner.
• Maintain accurate records and documents
• Handle shipping schedules,daily & monthly report basis
• Troubleshooting for customers on space matter
• Communicate and coordinate with all internal departments, as well as other ports in Malaysia

Job description

Heung-A (M) Sdn Bhd is seeking a dedicated Customer Service Manager to oversee client inquiries and feedback channels. You will coordinate with shipping teams and other departments to ensure timely resolution and accurate record-keeping, while reporting on daily and monthly performance.

The role requires proactive communication with internal stakeholders and port operations across Malaysia, handling enquiries via email and phone, and maintaining documentation for audits and service improvement.