CUSTOMER SERVICE MANAGER

Heung-A (M) Sdn Bhd; Klang City, Port Klang; In loco; MYR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

Heung-A (M) Sdn Bhd is seeking a dedicated Customer Service Manager to oversee client inquiries and feedback channels. You will coordinate with shipping teams and other departments to ensure timely resolution and accurate record-keeping, while reporting on daily and monthly performance.

The role requires proactive communication with internal stakeholders and port operations across Malaysia, handling enquiries via email and phone, and maintaining documentation for audits and service improvement.

Mansioni

• Process customer enquiries and feedback via mails or phone calls.
• Ensure feedback and issues are resolved in a timely and efficient manner.
• Maintain accurate records and documents
• Handle shipping schedules,daily & monthly report basis
• Troubleshooting for customers on space matter
• Communicate and coordinate with all internal departments, as well as other ports in Malaysia

Descrizione del lavoro

Process customer enquiries and feedback via mails or phone calls.

Ensure feedback and issues are resolved in a timely and efficient manner.

Maintain accurate records and documents

Handle shipping schedules,daily & monthly report basis

Troubleshooting for customers on space matter

Communicate and coordinate with all internal departments, as well as other ports in Malaysia

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Heung-A Line has developed a wide and extensive network in Asia with branches and local subsidiaries in Japan, China, Hong Kong, Malaysia, Singapore, Indonesia, Vietnam, Thailand, Myanmar and India in addition to strong relationships with overseas agencies throughout Asia.

Heung-A Line has developed a wide and extensive network in Asia with branches and local subsidiaries in Japan, China, Hong Kong, Malaysia, Singapore, Indonesia, Vietnam, Thailand, Myanmar and India in addition to strong relationships with overseas agencies throughout Asia.

What can I earn as a Customer Service Manager