Customer Experience Executive — Tech & E-commerce

Fairview International School; Malaysia; On-site; MYR 33,480 - 55,800; Full time

Job summary

A leading educational institution in Malaysia seeks an Executive for Customer Excellence. This role involves ensuring a smooth customer experience by addressing inquiries and resolving complaints across multiple communication channels. Candidates should have 1-2 years of customer service experience, particularly in tech or e-commerce. Strong problem-solving and communication skills, along with multitasking abilities, are essential. Familiarity with CRM systems is a plus.

Qualifications

• 1-2 years experience in customer service, preferably in e-commerce or tech industries.
• Strong problem-solving skills and ability to handle customer concerns professionally.
• Excellent communication skills in English (Malay is a plus).

Responsibilities

• Respond to customer inquiries via email, WhatsApp, social media, and hotline.
• Handle escalations and complaints professionally, ensuring timely resolution.
• Coordinate with internal teams to address customer concerns effectively.

Skills

Customer service experience

Problem-solving skills

Excellent communication

Multitasking

Team player

Tools

CRM systems

Customer support tools

Job description

A leading educational institution in Malaysia seeks an Executive for Customer Excellence. This role involves ensuring a smooth customer experience by addressing inquiries and resolving complaints across multiple communication channels. Candidates should have 1-2 years of customer service experience, particularly in tech or e-commerce. Strong problem-solving and communication skills, along with multitasking abilities, are essential. Familiarity with CRM systems is a plus.