Customer Experience Executive

CUCKOO International (MAL) Berhad; Kuching; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Birthday Leave

Honeymoon Package

Healthy & Welln

Job summary

CUCKOO International (MAL) Berhad is seeking a Retail & Gallery Executive to support front-of-house operations, retail sales, and digital engagement. The role focuses on guest experience, product knowledge, and brand visibility across online and offline channels.

The candidate should be service-oriented, sales-driven, and capable of content creation for simple social media content. Weekend availability is required and the position is on-site in Kuching, Malaysia.

Qualifications

• Diploma or bachelor’s degree in business, Arts Management, Marketing, or a related field.
• 1–2 years of experience in customer service, retail, gallery, or hospitality.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills with a customer-first mindset.
• Basic understanding of retail operations.
• Familiarity with social media platforms and content creation tools (e.g., Canva, CapCut).
• Well-organized, proactive, and able to multitask in a fast-paced environment.
• Interest in art, culture, and creative industries is an advantage.
• Able to work on WEEKEND.

Responsibilities

• Greet and welcome visitors, clients, and guests in a professional and friendly manner.
• Provide information on the gallery, exhibitions, events, and featured products to walk-in visitors.
• Attend to walk-in, telephone, email, and general customer enquiries promptly and professionally.
• Support visitors with basic product enquiries and purchase assistance where required.
• Ensure the reception and gallery area is clean, presentable, and welcoming always.
• Handle visitor registration, appointment coordination, and related front-of-house records.
• Assist in planning and creating simple digital content for social media, including short videos, gallery highlights, product features, and event-related content.
• Support updates on promotions, events, and gallery activities across online platforms.
• Work closely with the marketing team to ensure content is aligned with brand direction and visual standards.
• Perform data entry, filing, and general administrative duties.
• Support coordination of gallery events, exhibition launches, and promotional activities.
• Assist in product display setup, labelling, and information updates.
• Support sales transaction processing and maintain proper documentation where applicable.
• Assist in inventory tracking for merchandise, brochures, and gallery supplies.
• Maintain accurate operational, stock, and basic transaction records.
• Support preparation of simple reports related to gallery operations and visitor activities.
• Manage incoming and outgoing mail, deliveries, and general correspondence.
• Coordinate with the Gallery Manager on daily operational and customer-related matters.
• Carry out any other ad hoc duties and responsibilities as assigned by the Gallery Manager or Management from time to time.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Social media familiarity

Education

Business/Arts Management/Marketing degree

Job description

Key Responsibilities

We are looking for a proactive and customer-focused Retail & Gallery Executive to support front-of-house operations, retail sales, and digital engagement. This role plays a key part in delivering an exceptional visitor experience while contributing to sales performance and brand visibility.

The ideal candidate is service-oriented, sales-driven, and creatively inclined, with the ability to multitask across customer engagement, retail operations, and content creation.

1. Customer Experience & Visitor Engagement

Greet and welcome visitors, clients, and guests in a professional and friendly manner.

Provide information on the gallery, exhibitions, events, and featured products to walk-in visitors.

Attend to walk-in, telephone, email, and general customer enquiries promptly and professionally.

Support visitors with basic product enquiries and purchase assistance where required.

Ensure the reception and gallery area is clean, presentable, and welcoming always.

Handle visitor registration, appointment coordination, and related front-of-house records.

2. Content & Online Engagement

Assist in planning and creating simple digital content for social media, including short videos, gallery highlights, product features, and event-related content.

Support updates on promotions, events, and gallery activities across online platforms.

Work closely with the marketing team to ensure content is aligned with brand direction and visual standards.

3. Administrative & Operational Support

Perform data entry, filing, and general administrative duties.

Support coordination of gallery events, exhibition launches, and promotional activities.

Assist in product display setup, labelling, and information updates.

Support sales transaction processing and maintain proper documentation where applicable.

Assist in inventory tracking for merchandise, brochures, and gallery supplies.

Maintain accurate operational, stock, and basic transaction records.

Support preparation of simple reports related to gallery operations and visitor activities.

Manage incoming and outgoing mail, deliveries, and general correspondence.

Coordinate with the Gallery Manager on daily operational and customer-related matters.

Carry out any other ad hoc duties and responsibilities as assigned by the Gallery Manager or Management from time to time.

Job Requirements

Diploma or bachelor's degree in business, Arts Management, Marketing, or a related field.

1-2 years of experience in customer service, retail, gallery, or hospitality (fresh graduates are encouraged to apply).

Strong communication and interpersonal skills with a customer-first mindset.

Basic understanding of retail operations.

Familiarity with social media platforms and content creation tools (e.g., Canva, CapCut).

Well-organized, proactive, and able to multitask in a fast-paced environment.

Interest in art, culture, and creative industries is an advantage.

Able work on WEEKEND, rest day will be on Weekday.

Perks and benefits

• Medical
• Miscellaneous allowance
• Dental
• Vision
• Birthday Leave
• Honeymoon Package
• Healthy & Welln