Assistant Gallery Manager (JBCC)

HABIB Group; Johor Bahru; On-site; MYR 67,000 - 112,000; Full time

Job summary

HABIB Group in Malaysia invites a Retail Store Manager to lead sales, customer experience and store operations at our luxury gallery in Johor Bahru. You will drive targets, coach the team and uphold premium brand standards while delivering exceptional service to high-net-worth clients.

Responsibilities include sales leadership, CRM optimization, visual merchandising, inventory control, cash handling, compliance with SOPs, staff training, and ensuring safety, security and flawless daily

Qualifications

• Minimum 3-5 years of experience in retail management, preferably in the luxury watch, jewelry or fashion industry.
• Proven track record in meeting and exceeding sales targets.
• Experience in leading, motivating and developing retail teams.

Responsibilities

• Sales & Business Development: Lead the team to achieve and exceed sales targets and KPIs.
• Customer Experience: Ensure the delivery of a premium and personalized customer experience at all times.
• Operations & Compliance: Oversee all store operations including inventory control, cash handling, stock management and visual merchandising.
• Attendance and punctuality: Planning a scheduled duty roster to all staff; Manpower planning; Following the roster; Maintain attendance history.
• Apply visual merchandising procedures and routines according to HQ guidelines: Follow campaigns, maintain signage and displays, update visuals.
• Achieve sales target set: Discuss daily targets, communicate in briefings, report to HQ; monitor competitor activity.
• Ensure safety, security and administration procedures (SOPs) are followed: CCTV, alarm, keys, safebox.
• Perform other related duties as required: Be gallery's key holder; Attend training sessions.

Skills

Leadership

Sales-Driven

Customer Service Excellence

Product Knowledge

Communication

Team Management

Problem Solving

Visual Merchandising

Inventory & Operations

Job description

RESPONSIBLITIES

• 1. Sales & Business Development
  • Lead the team to achieve and exceed sales targets and KPIs
  • Analyze sales reports and market trends to identify opportunities for growth
  • Support customer growth by improving how we use our CRM and connect with prospects
  • Maintain deep knowledge of brands, product knowledge, pricing, features, and trends
• 2. Customer Experience
  • Ensure the delivery of a premium and personalized customer experience at all times
  • Resolve customer issues professionally and in align with company standards
  • Grow a loyal customer base by focusing on connection and great service
  • Maintain cleanliness and order in the gallery
• 3. Operations & Compliance
  • Oversee all store operations including inventory control, cash handling, stock management and visual merchandising
  • Ensure compliance with company policies, operational procedures and safety guidelines
  • Maintain store appearance and uphold brand presentation standards
• 4. Attendance and punctuality
  • Planning a scheduled duty roster to all staff
  • Manpower planning to make sure store operations runs smooth
  • Following the scheduled duty roster
  • Maintain a good attendance history
• 5. Apply visual merchandising procedures and routines according to the guidelines by HQ
  • Follow up on campaigns and sales/marketing activities
  • Maintaining visual routines (e.g. guidelines, visual signage, price signs, etc.)
  • Look after and maintain display and matching materials
  • Update and maintain all visual merchandising information materials in gallery
• 6. Achieve sales target set
  • Discuss on a daily sales target based on monthly allocated target
  • Communicate the daily target in the daily morning briefings
  • Communicate with HQ on sales environment, achievement and non-achievement on a daily basis
  • Keep update with competitor’s activity
• 7. Ensure safety, security and administration procedures (SOPs) are followed
  • Ensure CCTV is in working and recording conditions
  • Ensure alarm system is working properly
  • Ensure all keys in the boutique are kept properly and the quantity is correct at all times
  • Ensure safe box is closed and locked at all times
• 8. Perform other related duties as required
  • To be gallery's key holder
  • Attend training sessions

REQUIREMENTS

• Minimum 3-5 years of experience in retail management, preferably in the luxury watch, jewelry or fashion industry
• Proven track record in meeting and exceeding sales targets
• Experience in leading, motivating and developing retail teams

Skills & Competencies

• Leadership Skills: Strong ability to lead by example, inspire teams and manage performance
• Sales-Driven: Results-oriented with excellent sales techniques and upselling skills
• Customer Service Excellence: Always focused on giving customers a great experience
• Product Knowledge: Have a strong appreciation for watches and the details that set them apart - brands, designs, and mechanics included
• Communication: Excellent verbal and written communication skills, with the ability to interact professionally with high-net-worth clients
• Team Management: Skilled in scheduling, delegating, training, and team performance evaluation
• Problem Solving: Good at staying calm and finding solutions when things go wrong - whether it’s a customer issue or an operational hiccup
• Visual Merchandising: Knowledge of visual standards, product presentation and brand alignment in store
• Inventory & Operations: Familiarity with inventory control, loss prevention and daily store operations

Personal Attributes

• Professional appearance and demeanor aligned with a luxury brand image.
• High level of integrity, reliability, and attention to detail.
• Ability to work flexible schedules, including weekends, holidays, and extended hours when necessary.