Retail Sales Associate - Customer Experience Pro

Imika Empire; Penang; On-site; MYR 20,000 - 27,000; Full time

Job summary

IMIKA EMPIRE SDN BHD is seeking a friendly Sales Assistant to join our Johor store full-time. You will greet customers, help them find products, and process transactions using our POS system, ensuring accurate cash handling and a smooth checkout.

You will maintain attractive displays, restock shelves, and keep the shop tidy while delivering welcoming service. Previous retail experience is helpful; training will be provided to the right candidate, including weekends if required.

Qualifications

• Strong customer service mindset with enthusiasm for helping shoppers.
• Excellent verbal and written communication with diverse customers.
• Reliable, punctual and capable of weekend shifts if needed.
• Basic numeracy and accurate cash handling.
• Able to work independently and in a team in a fast-paced retail setting.
• Willingness to learn about products and company procedures quickly.
• Positive attitude, flexible and adaptable to changing priorities.

Responsibilities

• Greet customers warmly as they enter the store and create a positive first impression.
• Assist customers in finding products and provide information and recommendations.
• Process sales transactions accurately using the POS system and handle cash/cards.
• Restock shelves, arrange displays, and ensure clear product labelling.
• Keep the store clean, tidy and compliant with health and safety standards.
• Address customer inquiries and resolve complaints professionally.
• Support stock management, including deliveries and inventory checks.
• Collaborate with teammates to ensure smooth store operations.

Skills

Customer service

Communication skills

Reliability and punctuality

Numeracy

Team player

Willingness to learn

Positive attitude

Tools

Point-of-sale system

Job description

IMIKA EMPIRE SDN BHD is seeking a friendly Sales Assistant to join our Johor store full-time. You will greet customers, help them find products, and process transactions using our POS system, ensuring accurate cash handling and a smooth checkout.

You will maintain attractive displays, restock shelves, and keep the shop tidy while delivering welcoming service. Previous retail experience is helpful; training will be provided to the right candidate, including weekends if required.