Customer-Driven Retail Sales & Service Associate

Rainbow Distribution Sdn. Bhd.; Johor; On-site; MYR 22,000 - 36,000; Full time

Job summary

Rainbow Distribution Sdn. Bhd. is seeking a customer-focused outlet associate to join our retail team in Malaysia.

You will engage customers, promote our products, and help achieve outlet targets while delivering a positive shopping experience. The role requires willingness to work on rotational shifts, including weekends and public holidays, with a strong emphasis on service quality and teamwork. Fresh graduates are welcome to apply, and training will be provided.

Qualifications

• Fresh graduates / school leavers are also welcome to apply.
• Excellent customer service and communication skills.
• Willing to work on rotational shifts, weekends and public holidays.

Responsibilities

• Have knowledge and be passionate about the products/services offered
• Achieve personal sales target and contribute to the outlet target
• Provide positive customer experience by addressing customer enquiries, and recommending potential products and services depending on their needs
• Support the implementation of appropriate customer service channels and solutions for managing customers’ concerns
• Effectively execute any outlet promotions to increase sales revenue and customer experience
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Prepare sales and service reports for the outlet as required by the outlet manager
• Participate, prepare and carry out daily opening/closing as well as stock take according to SOPs as required
• Participate in ad-hoc roadshows and events to ensure successful sell-out target achievement
• Ensure cleanliness of the outlet and maintain proper display of the retail fixtures and demo units
• Contribute to the team effort by accomplishing related results as needed
• Any other ad-hoc duties assigned from time to time

Skills

Excellent customer service

Job description

Rainbow Distribution Sdn. Bhd. is seeking a customer-focused outlet associate to join our retail team in Malaysia.

You will engage customers, promote our products, and help achieve outlet targets while delivering a positive shopping experience. The role requires willingness to work on rotational shifts, including weekends and public holidays, with a strong emphasis on service quality and teamwork. Fresh graduates are welcome to apply, and training will be provided.