Customer Development Executive

Coca-Cola Beverages Singapore, Malaysia & Brunei; Petaling Jaya; On-site; MYR 70,000 - 100,000; Full time

Job summary

Coca-Cola Beverages Singapore, Malaysia & Brunei seeks a proactive Key Account Manager to drive sales, volume, and profitability with major accounts in the Malaysia market. You will respond to listings, POs, and delivery status and maintain strong relationships with trade leaders to support business goals.

Ideal candidates have 2–5 years of FMCG key account experience, strong analytical skills, and the ability to develop and execute shopper and consumer promotions.

Qualifications

• 2–5 years of Key Account (Foodservice) experience within FMCG.
• Strong analytical abilities and cross-functional collaboration.

Responsibilities

• Achieve sales, volume, and profitability targets for assigned key accounts.
• Be responsive and prompt in customer enquiry on new listing, PO and delivery status.
• Timely submission of monthly financial report and EM stock forecast to ensure customer payment on-time and minimize stock write-off.
• Builds and maintains strong relationships with customers/trade leaders and organizations & industry peers to support business goals.
• Analyze changing customer needs and market trends to secure long-term business performance.
• Conduct Annual Business Review/Joint Business Planning with key customers.

Skills

Key Account Management

FMCG experience

Job description

The Coca-Cola Company (TCCC) is the world's largest beverage company, refreshing consumers worldwide for over 135 years. Our unrivaled portfolio includes more than 500 sparkling and still brands and more than 3,800 beverage choices, with iconic brands such as Coca-Cola, Sprite, Minute Maid, Schweppes, FuzeTea, Monster, and Fanta.

With over 1,500 employees, Coca-Cola Beverages Singapore, Malaysia & Brunei is a complex and well-developed organization that produces, sells, and distributes the Coca-Cola Company products across the country. Our world-class manufacturing plant in Halal Park, Bandar Enstek in Negeri Sembilan serves as our Halal production hub for Malaysia, Singapore, and Brunei.

Department: Modern Trade Management, Commercial

Reports to: Group Customer Development Manager

What You'll Do

• Achieve sales, volume, and profitability targets for assigned key accounts.
• Be responsive and prompt in customer enquiry on new listing, PO and delivery status.
• Timely submission of monthly financial report and EM stock forecast to ensure customer payment on-time and minimize stock write-off.
• Attends promptly to any equipment request from customer and issue internal documents to complete the request. Follow up and follow through the request until completed.
• Be timely and prompt in all administrative task with ownership.
• Builds and maintains strong relationships with customers/trade leaders and organizations & industry peers in order to create positive impact to company image and business goals.
• To analyze changing customer needs and market trends, understands how they affect the current and future business, and responds proactively to secure long term business performance.
• Conduct Annual Business Review/Joint Business Planning key customers.
• Exhibits a deep understanding of On-Premise Channel and Key Account Management.
• Monitors and maintains budget within scope.
• To control and manage DME funds allocated; To co-ordinate TOP to TOP management meeting with KAs, activate promotions and programs with customers.

What We're Looking For

• Ideally 2 - 5 years of Key Account (Foodservice) experience within FMCG companies.
• Demonstrated understanding of the local FMCG trade environment, including insights into shoppers and consumer trends.
• Proven ability to strategically analyze business needs, identify opportunities, and assess risks, with a track record of developing and implementing effective strategies and plans.
• Proficiency in independently managing consumer and trade promotions, from development to execution and evaluation.
• Good communication and interpersonal skills, with the capacity to collaborate effectively across functions and departments.
• Strong analytical abilities to interpret data and derive actionable insights.
• Self-starter who thrives in a dynamic environment, capable of working with minimal supervision.
• Adept at multitasking and prioritizing tasks effectively.