Automotive Service Advisor | Customer & Vehicle Data

Auto Bavaria; Johor Bahru; On-site; MYR 39,000 - 61,000; Full time

Job summary

Auto Bavaria in Malaysia seeks a proactive Service Advisor to guide customers on service options and document vehicle details. You will liaise with customers, capture vehicle data, and prepare detailed service orders with diagnosis, estimated repair times, and costs.

Applicants should have a Diploma in Automotive with at least 2 years in Automotive Service or Customer Service, and be fluent in English and Bahasa Malaysia. Previous technician experience is an advantage in understanding repairs.

Qualifications

• Diploma in Automotive required.
• Minimum 2 years’ experience in Automotive Service/Customer Service.
• Experience as a technician is a plus.
• Excellent customer relations and pleasant personality.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• Provide service advice to customers.
• Record and note customer vehicle comments.
• Create complete service orders with vehicle data, diagnosis, estimated repair time, and costs.
• Check and approve invoicing for services.
• Record vehicle data in customer files.

Skills

Customer service

Communication

Bahasa Malaysia

Education

Diploma in Automotive

Job description

Auto Bavaria in Malaysia seeks a proactive Service Advisor to guide customers on service options and document vehicle details. You will liaise with customers, capture vehicle data, and prepare detailed service orders with diagnosis, estimated repair times, and costs.

Applicants should have a Diploma in Automotive with at least 2 years in Automotive Service or Customer Service, and be fluent in English and Bahasa Malaysia. Previous technician experience is an advantage in understanding repairs.