Customer Care Specialist – Inbound/Outbound (1-Year)

Private Advertiser; Subang Jaya; On-site; MYR 28,000 - 41,000; Full time

Benefits offered by this job

Overtime

Incentives

Paid training

Medical insurance

Hospitalization leave

Medical leave

Statutory contributions (EPF/SOCSO/EIS

Job summary

Maxis Consumer Care is seeking candidates for an inbound/outbound/retention role on a 1-year renewable contract. Roles involve handling customer inquiries, resolving issues, and maximizing sales opportunities through voice channels.

The position requires 1–2 years of contact center experience and excellent English and Bahasa Melayu communication skills. Rotational shifts include weekends and public holidays, with full training and statutory benefits provided.

Qualifications

• Diploma or Bachelor degree in any field.
• 1–2 years of contact center experience.
• Excellent communication in English and Bahasa Melayu (written and spoken).
• Customer-oriented with good listening skills and computer literacy.

Responsibilities

• Identify and resolve customer inquiries completely and to customer satisfaction.
• Respond to queries in a timely, friendly, and professional manner via voice channels.
• Upsell or cross-sell products/services where appropriate within guidelines.

Skills

Communication skills

Listening skills

Customer service mindset

Sales ability

Education

Diploma or Bachelor degree

Tools

WhatsApp

ChatBOT platforms

Mobile apps

Job description

Maxis Consumer Care is seeking candidates for an inbound/outbound/retention role on a 1-year renewable contract. Roles involve handling customer inquiries, resolving issues, and maximizing sales opportunities through voice channels.

The position requires 1–2 years of contact center experience and excellent English and Bahasa Melayu communication skills. Rotational shifts include weekends and public holidays, with full training and statutory benefits provided.