MAXIS CONSUMER CARE (INBOUND / OUTBOUND / RETENTION UNIT) - NOV/DEC INTAKE !

Private Advertiser; Subang Jaya; On-site; MYR 28,000 - 41,000; Full time

Benefits offered by this job

Overtime

Incentives

Paid training

Medical insurance

Hospitalization leave

Medical leave

Statutory contributions (EPF/SOCSO/EIS

Job summary

Maxis Consumer Care is seeking candidates for an inbound/outbound/retention role on a 1-year renewable contract. Roles involve handling customer inquiries, resolving issues, and maximizing sales opportunities through voice channels.

The position requires 1–2 years of contact center experience and excellent English and Bahasa Melayu communication skills. Rotational shifts include weekends and public holidays, with full training and statutory benefits provided.

Qualifications

• Diploma or Bachelor degree in any field.
• 1–2 years of contact center experience.
• Excellent communication in English and Bahasa Melayu (written and spoken).
• Customer-oriented with good listening skills and computer literacy.

Responsibilities

• Identify and resolve customer inquiries completely and to customer satisfaction.
• Respond to queries in a timely, friendly, and professional manner via voice channels.
• Upsell or cross-sell products/services where appropriate within guidelines.

Skills

Communication skills

Listening skills

Customer service mindset

Sales ability

Education

Diploma or Bachelor degree

Tools

WhatsApp

ChatBOT platforms

Mobile apps

Job description

MAXIS CONSUMER CARE (INBOUND / OUTBOUND / RETENTION UNIT) - NOV/DEC INTAKE !!!

Position: Maxis Consumer Care (Inbound / Outbound / Retention Unit)

Working Days/ Hours: 5 days work, 2 days off (including weekends and Public Holiday) / Rotational Shifts (Earliest starts at 7 AM, last ends at 1 AM)

Employment Type: 1 Year Renewable Contract (based on performance)

Salary Package:

Basic Salary: Range of RM 2,500 to RM 3,700 (based on academic qualification and call center working experience)

Language Allowance: RM 500 (If applicable)

Overtime

Incentive (Based on performance)

Paid Training

Medical Insurance Coverage

Hospitalization Leave

Medical Leave

Statutory Contribution (EPF/SOCSO/EIS)

Job Description:

Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.

Respond to customers’ queries in a timely, friendly and professional manner through voice channels.

Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.

Schedule, assign or act on any required customer follow-up in accordance with call center guidelines.

Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.

Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.

Maintain confidentiality and integrity on the organization’s customers data.

Job Requirements:

SPM, Diploma or Bachelor Degree in any field.

Minimum 1-2 years of contact center experience is required.

MUST have a good employment record (not a job hopper/non-performer/terminated due to disciplinary issue).

Excellent communication skills in English and Bahasa Melayu, both written and spoken.

Customer-oriented with good listening skills, and computer literate.

Ability and willingness to up-sell and cross-sell during inbound calls.

Basic knowledge of digital tools and platforms (App, WhatsApp, ChatBOT platforms, etc)

Must be willing to work on rotational shifts, including weekends and Public Holidays.

Candidate must be able to attend the interview and start immediately (in case shortlisted).

Possess own transport is an added advantage.

Fully vaccinated with Covid-19 Vaccination.

Only shortlisted candidates will be notified.