Customer Care Consultant: 24/7 Support & Upsell

Agensi Pekerjaan ASK Resources Sdn Bhd; Subang Jaya; On-site; MYR 23,000 - 38,000; Full time

Benefits offered by this job

Overtime

Medical

Language Allowance (Mandarin)

Job summary

Agensi Pekerjaan ASK Resources Sdn Bhd is seeking a Customer Care Consultant in Bandar Sunway to handle inbound and outbound calls related to Postpaid and Fibre issues. You will assist customers with troubleshooting and walk them through products and promotions, while confidently cross-selling company offerings.

The role requires 1 year of call center experience, willingness to work a 24/7 shift rotation, and strong English & Malay communication.

Qualifications

• SPM/Diploma/Degree holder with 1 year working experience in a call center.
• Able to work 24/7 shift rotation basis.
• Able to communicate well in English and Bahasa Melayu.
• Basic technical troubleshooting experience would be advantageous.
• Basic knowledge of digital tools and platforms (e.g., WhatsApp, Apps, ChatBOT platforms).
• Willing to perform up-sales/cross-selling during calls.

Responsibilities

• Handle inbound and outbound calls regarding Postpaid & Fibre related issues.
• Assist customers in troubleshooting line/network issues.
• Explain company products and promotions to customers.
• Cross-sell/up-sell company products during calls.

Skills

Customer service

Bilingual English & Malay

Education

SPM/Diploma/Degree

Job description

Agensi Pekerjaan ASK Resources Sdn Bhd is seeking a Customer Care Consultant in Bandar Sunway to handle inbound and outbound calls related to Postpaid and Fibre issues. You will assist customers with troubleshooting and walk them through products and promotions, while confidently cross-selling company offerings.

The role requires 1 year of call center experience, willingness to work a 24/7 shift rotation, and strong English & Malay communication.