Customer Service Officer (1 Year Contract) Nov Intake

Singapore Post Limited; Petaling Jaya; Presencial; MYR 28.000 - 45.000; Tempo integral

Resumo da vaga

Singapore Post Limited is hiring for a Customer Service role in Selangor. The successful candidate will handle Mandarin-speaking customers via phone and email, logging cases in the CRM, and coordinating with internal teams and overseas partners to resolve issues efficiently.

We value active listening, problem-solving, and teamwork in a fast-paced environment. Prior experience in customer service is preferred, with a focus on delivering courteous, personalized service.

Qualificações

• 1 year Customer Service experience in call center (Inbound calls) or related industry is preferred.
• Active listener with strong problem-solving skills.
• Fast learner and good team player in a fast-paced environment.
• Proficiency in Mandarin to serve Mandarin-speaking customers.

Responsabilidades

• Attend to phone-in enquiries and/or emails, providing personalized services promptly.
• Log cases accurately into the CRM system.
• Follow up on all outstanding/existing cases.
• Liaise with Business Unit Stakeholders and Overseas Partners to resolve service issues with effective solutions.
• Reports to the Team Leader/SME; perform ad-hoc duties as assigned.

Conhecimentos

Mandarin language

Active listening

Problem solving

Team player

Customer service experience

Ferramentas

CRM system

Descrição da vaga

Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.

Accurate case logging into the Customer Relationship Management system.

Follow-up on all outstanding/existing cases.

Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.

Reports to the Team Leader/Subject Matter Expert (SME).

Any other ad-hoc duties as assigned by your Team Leader.

Requirement:

1 year Customer Service experience in call center (Inbound calls)/ Customer Service related industry is preferred

Active listener and possesses problem-solving skills

Fast learner, good team player in a fast-paced environment.

We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers.