Customer Care Specialist: Cross-Sell & Resolution

Electrolux Group; Shah Alam; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Discounts on Electrolux products and I

Medical & Hospitalization coverage

Dental & Optical

Job summary

Electrolux Group is hiring a Consumer Care Officer based in Shah Alam to provide product and service information, resolve issues, and boost revenue through extended warranties and accessories. You will respond to consumer inquiries, collaborate with internal teams, and maintain a high standard of customer experience.

Fluent English and Mandarin are preferred, with a Diploma or Degree in a relevant field. The role focuses on delivering excellent service from our Shah Alam office, supporting the

Qualifications

• Customer- and consumer-centric mindset with a collaborative approach.
• Strong communication to build trust across functions.
• Adaptable to changing priorities in a dynamic environment.
• Team player with flexibility to provide coverage when needed.
• Pleasant telephone etiquette and professional demeanor.
• Independent, focused, results-oriented and disciplined work style.
• Excellent multitasking, prioritization and time management.
• Proficient in English and Mandarin spoken communication.

Responsibilities

• Answer phones professionally and respond to consumer inquiries (product, service & spare parts).
• Resolve product and service problems to ensure customer satisfaction and better experience.
• Identify, promote, and cross-sell products and services, including extended warranty and accessories.
• Collaborate with internal teams: Field Ops, Spare Parts, Sales & Marketing, and Supply Chain.
• Coordinate with external service contractors, dealers and logistics partners.
• Handle customer complaints with timely solutions and follow-up.

Skills

English

Mandarin

Education

Diploma or Degree in any relevant field

Job description

Electrolux Group is hiring a Consumer Care Officer based in Shah Alam to provide product and service information, resolve issues, and boost revenue through extended warranties and accessories. You will respond to consumer inquiries, collaborate with internal teams, and maintain a high standard of customer experience.

Fluent English and Mandarin are preferred, with a Diploma or Degree in a relevant field. The role focuses on delivering excellent service from our Shah Alam office, supporting the