Internship - Customer Care

SGS; Pasir Gudang; On-site; MYR 33,480 - 44,640; Full time

Job summary

A leading inspection and certification company in Malaysia is looking for a customer service representative to assist with inbound inquiries and customer interactions. The role requires a diploma or bachelor’s degree and fluency in spoken Mandarin. Ideal candidates should have a positive attitude, be independent, and thrive as team players. Responsibilities include processing transactions and following up on business prospects, contributing to the team's success.

Qualifications

• Diploma or bachelor’s degree in any course from a recognized university/college.
• Good personality, independent, and a good team player.
• Has a positive attitude to learn.
• Fluent in spoken Mandarin; written proficiency is an added advantage.

Responsibilities

• Interact with customers via inbound telephone calls to provide information and assistance.
• Assist with processing transactions and reply to inquiries about products and services.
• Assist in recording customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist the Section Head/Sales team in following up on business prospects.
• Perform any other responsibilities as assigned by your reporting manager/supervisor.

Skills

Good personality

Independent

Team player

Positive attitude to learn

Fluent in spoken Mandarin

Education

Diploma or bachelor’s degree

Job description

SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,600 offices and laboratories around theworld.

Job Description

• Interact with customers via inbound telephone calls to provide information and assistance.
• Assist with processing transactions and reply to inquiries about products and services.
• Assist in recording customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist the Section Head / Sales team in following up on business prospects.
• Perform any other responsibilities as assigned by your reporting manager / supervisor.

Qualifications

• Diploma or bachelor’s degree in any course from a recognized university / college.
• Good personality, independent, and a good team player.
• Has a positive attitude to learn.
• Fluent in spoken Mandarin; written proficiency is an added advantage