Banking Customer Care Executive - Inbound & Multi-Channel

AFFIN Group; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

AFFIN Group is seeking a Customer Care professional to handle inbound inquiries from bank customers via phone and other channels. You will deliver accurate information, resolve issues promptly, and maintain high customer experience standards.

The role requires strong communication skills in English and Bahasa Malaysia, with Mandarin/Cantonese as an advantage, and a willingness to work shifts, including weekends and public holidays.

Qualifications

• Bachelor's Degree in any field (fresh) or SPM/Diploma holder with experience.
• Excellent command in English and Bahasa Malaysia (Spoken & Written).
• Ability to converse in Mandarin or Cantonese is an added advantage.
• Interpersonal skills in handling customer complaints and inquiries.
• Must be able to work on shifts, weekends & Public Holidays.

Responsibilities

• Handle inbound telephone interaction for Conventional and Islamic Bank customers.
• Handle inquiries via emails or internet banking.
• Provide correct information and resolve problems within time frame.
• Maintain high quality of Customer Experience and avoid repeated mistakes.
• Raise inquiries using case management with minimal errors and protect customer information.
• Handle customer complaints and complete daily logs/reports for reporting.
• Undertake administrative tasks delegated by Team Leader/Supervisor.

Skills

Customer service

Communication skills

Team player

Empathy

Education

Bachelor's Degree

Diploma with experience

SPM/Diploma holder

Job description

AFFIN Group is seeking a Customer Care professional to handle inbound inquiries from bank customers via phone and other channels. You will deliver accurate information, resolve issues promptly, and maintain high customer experience standards.

The role requires strong communication skills in English and Bahasa Malaysia, with Mandarin/Cantonese as an advantage, and a willingness to work shifts, including weekends and public holidays.