CUSTOMER CARE EXECUTIVE

Leo Ceramiko Sdn Bhd; Klang City, Port Klang; On-site; MYR 33,000 - 60,000; Full time

Job summary

Leo Ceramiko Sdn Bhd is seeking a dedicated Customer Care Executive to join our team in Klang, Selangor. In this full-time role, you will be the essential link between our company and clients, ensuring customer satisfaction in the supply chain.

You will handle inquiries, manage accounts, coordinate with logistics, and help improve processes while building strong relationships with key customers. A Diploma or Degree in Business Administration or related field is preferred, with solid English and

Qualifications

• Proven experience in customer service or related client-facing role.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.

Skills

Communication

CRM software

MS Office

Problem solving

Customer-centric

Team collaboration

Empathy

Independence

Warehousing knowledge

English proficiency

Education

Diploma or Degree in Business Administration or related field

Tools

CRM systems

Microsoft Office

Job description

About the role

We are seeking a Customer Care Executive to join Leo Ceramiko Sdn Bhd, a dynamic organisation in the customer management and distribution sector. This is a full-time position based in Klang, Selangor. As a Customer Care Executive, you will be the vital link between our company and our valued clients, ensuring exceptional service delivery and customer satisfaction. This role is essential to maintaining our reputation for excellence and building long-term relationships with customers in the supply chain industry.

Key responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and other communication channels
• Manage customer accounts and maintain accurate records of interactions, transactions and feedback
• Resolve customer complaints and concerns with empathy and efficiency, escalating complex issues when necessary
• Coordinate with warehouse and logistics teams to provide customers with accurate delivery information
• Process customer orders, quotes, and administrative requests in a timely manner
• Identify opportunities to improve customer experience and suggest process enhancements
• Maintain detailed knowledge of company products, services and policies to provide accurate information
• Build and nurture strong relationships with key customers to support retention and business growth
• Prepare reports on customer satisfaction metrics and service performance

What we’re looking for

• Proven experience in customer service, customer care, or a related client-facing role, preferably in the logistics or warehousing sector
• Excellent communication skills in English, with the ability to communicate clearly and professionally with diverse clients
• Strong problem-solving abilities with a customer-centric approach to handling issues and complaints
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office applications
• Exceptional organisational skills with the ability to manage multiple customer enquiries simultaneously
• Demonstrated patience, empathy and emotional intelligence when interacting with customers
• Ability to work independently and collaboratively within a team environment
• Knowledge of warehousing, storage and distribution operations is highly desirable
• A genuine passion for delivering outstanding customer service and exceeding expectations
• Diploma or Degree in Business Administration, Customer Service or related field is preferred

What we offer

Leo Ceramiko Sdn Bhd is committed to supporting the professional development and wellbeing of our employees. We provide a competitive compensation package, a supportive work environment, and opportunities for career advancement within our growing organisation. We value our team members and believe in fostering a workplace culture where excellence is recognised and rewarded. Our comprehensive benefits programme is designed to support your career to success while helping you thrive both professionally and personally.

About us

Leo Ceramiko Sdn Bhd is a respected player in the tiles industry. With a commitment to operational excellence and customer satisfaction, we serve as a trusted partner for businesses seeking a reliable supplier. Our team is dedicated to providing exceptional service, maintaining the highest standards of professionalism, and building lasting partnerships with our clients. We pride ourselves on our expertise, innovation, and customer-first approach.