Customer Management Executive

MEWAHMAS RESOURCES SDN. BHD.; Petaling Jaya; On-site; MYR 42,000 - 60,000; Full time

Job summary

MEWAHMAS RESOURCES SDN. BHD. seeks a highly organized Customer Management professional to bridge customers, operations, and regulatory compliance. You will handle end-to-end onboarding, inquiries, and documentation to ensure smooth processes in a fast-paced environment.

Work with Finance and Admin teams to meet LHDN, KPKT, and internal policies, while maintaining accurate records and delivering excellent service to customers across language groups.

Qualifications

• Minimum SPM qualification.
• Proficiency in Bahasa Malaysia and English; other dialects preferred.
• Experience with CRM systems is a plus.
• Ability to manage multiple tasks and priorities.
• Strong communication and customer service orientation.

Responsibilities

• Engage with customers and facilitate onboarding including agreement preparation and enrolment for Curlec.
• Take ownership of customer issues and follow through to resolution.
• Perform stamping assessment via LHDN portal with Finance Team.
• Monthly update Lampiran A and print official receipts for filing.
• Maintain accurate records of customer details according to company policies.
• Attain knowledge of KPKT requirements and handle auditor inquiries.
• Coordinate resources and utilize assets to meet qualitative and quantitative targets.
• Maintain an orderly workflow according to priorities.
• Ensure office maintenance tasks are completed with Admin Department.

Skills

Strong communication

Customer orientation

Conflict management

Active listening

Time management

Multi-tasking

Fast learner

Education

SPM qualification

Tools

CRM software

Job description

We are looking for a highly organized and proactive Customer Management to join our team. In this role, you will be the bridge between our customers, internal operations, and regulatory compliance. You will manage end-to-end customer onboarding, resolve inquiries, handle statutory requirements (LHDN and KPKT), and ensure smooth office operations.

If you are a detail-oriented professional who thrives in a structured, fast-paced environment and possesses strong communication skills, we want to hear from you!

Duties and Responsibilities

• Engaging with customers and facilitate the agreement signing process including agreement preparation, relevant documents and enrolment for Curlec
• Taking ownership of customer’s issues and following problems through to resolution
• Able to perform stamping assessment process via LHDN portal, work closely with Finance Team throughout the entire progress
• Monthly update customer’s Lampiran A and print out the official receipt for filing.
• Keep accurate records and document customer details according to company’s policies
• Attained knowledge of KPKT requirements and able to handle auditor’s expectations and questionnaire assertively
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities
• Ensuring all office maintenance duty is completed (ex: air-con maintenance, tracking of stationary supplies etc.), working closely with Admin Department.

Requirements

• 1. Must possess at least Pass in SPM qualification
• 2. Required language(s) – Bahasa Malaysia, English and other dialect are preferred
• 4. Strong conflict management skills and active listening
• 5. Familiar with CRM systems and practices
• 6. Customer orientation and ability to adapt/respond to different characters
• 7. Ability to multi-task, prioritize and manage time effectively
• 9. Fast learner