CUSTOMER CARE CUM LOGISTIC OFFICER

Win Smith Packaging Sdn Bhd; Pusing; On-site; MYR 40,000 - 67,000; Full time

Job summary

Win Smith Packaging Sdn Bhd in Perak, Malaysia invites a dedicated Customer Care Logistics professional to manage inquiries, orders, and export shipments, coordinating with internal teams and external partners to ensure timely delivery and excellent service.

You will handle Sales Orders and Delivery Orders, arrange transport for local and export deliveries, liaise with transporters, check finished goods, update customers, and maintain records in a fast-paced environment.

Qualifications

• Proven experience in customer service or logistics roles, preferably in a related industry.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Proficiency in using customer service software (e.g., Autocount).
• Ability to work collaboratively in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.

Responsibilities

• Handle and process Sales Orders (SO) and Delivery Orders (DO) accurately and efficiently
• Arrange and coordinate transportation for local and export deliveries
• Liaise closely with transporters, forwarders, and logistics partners
• Handle export documentation and customs clearance for overseas shipments
• Ensure compliance with customs regulations, shipping requirements, and documentation (e.g. invoice, packing list)
• Perform physical checking of finished goods before dispatch to ensure accuracy and quality
• Monitor shipment schedules and update customers on delivery status, including export shipments
• Coordinate with warehouse, production, and sales teams
• Resolve customer inquiries, delivery issues, and shipment delays efficiently
• Maintain proper records for all logistics, shipping, and export transactions
• Ensure all operations meet company procedures and deadlines
• Able to work in a fast-paced environment and manage multiple tasks effectively

Skills

Customer service

Logistics

Communication

Attention to detail

Multitasking

Team collaboration

Tools

Autocount

Job description

Overview:
We are seeking a dedicated and detail-oriented Customer Care Logistics professional to join our team. The role involves managing customer inquiries, orders, and logistics to ensure timely delivery and exceptional service. This position requires strong communication skills, attention to detail, and the ability to coordinate effectively with internal teams and external partners.

Responsibilities

Handle and process Sales Orders (SO) and Delivery Orders (DO) accurately and efficiently

Arrange and coordinate transportation for local and export deliveries

Liaise closely with transporters, forwarders, and logistics partners to ensure smooth operations

Handle export documentation and customs clearance for overseas shipments

Ensure compliance with customs regulations, shipping requirements, and documentation (e.g. invoice, packing list)

Perform physical checking of finished goods before dispatch to ensure accuracy and quality

Monitor shipment schedules and update customers on delivery status, including export shipments

Coordinate with warehouse, production, and sales teams to ensure smooth order fulfilment

Resolve customer inquiries, delivery issues, and shipment delays efficiently

Maintain proper records for all logistics, shipping, and export transactions

Ensure all operations meet company procedures and deadlines

Able to work in a fast-paced environment and manage multiple tasks effectively

Requirements

Proven experience in customer service or logistics roles, preferably in a related industry.

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities, with a keen eye for detail.

Proficiency in using customer service software (e.g., Autocount).

Ability to work collaboratively in a fast-paced environment.

Problem-solving skills and a customer-oriented mindset.

Win Smith Packaging Sdn Bhd was established since 1996 and has more than 20 years experience in PVC shrinkable label printing. We have been a reputable manufacturer and reliable exporter for high quality PVC Shrink labels. All the labels are developed using only quality raw materials and good manufacturing practice to ensure quality consistency in end product.

Win Smith Packaging Sdn Bhd was established since 1996 and has more than 20 years experience in PVC shrinkable label printing. We have been a reputable manufacturer and reliable exporter for high quality PVC Shrink labels. All the labels are developed using only quality raw materials and good manufacturing practice to ensure quality consistency in end product.