Customer Care & Case Resolution Executive

CTOS Data Systems; Malaysia; Sur place; MYR 36 000 - 60 000; Plein temps

Résumé du poste

CTOS Digital is seeking a customer service professional in Malaysia to provide timely and accurate responses to inquiries related to Electronic Trade Reference (eTR) records via email and other channels. The role involves resolving disputes and complaints within established timelines, reviewing documents, and coordinating with internal and external stakeholders.

The ideal candidate holds a Bachelor or Diploma, is proficient in English and Bahasa Malaysia, and preferably Mandarin and/or Tamil.

Qualifications

• Bachelor Degree/Diploma or equivalent in a relevant field.
• Proficient in written and spoken English and Bahasa Malaysia; Mandarin or Tamil is an added advantage.
• Customer-oriented with strong communication, interpersonal, and problem-solving skills.
• Detail-oriented with ability to follow processes and maintain accuracy.
• Able to multitask and work independently with initiative.

Responsabilités

• Provide timely, professional, and accurate responses to customer enquiries via email and other channels.
• Manage and resolve customer enquiries, settlements, disputes and complaints within service timelines.
• Review supporting documents and case records for accurate assessment.
• Collaborate with internal and external stakeholders to obtain information and ensure timely resolution.
• Ensure all customer interactions are recorded in CRM for proper tracking and reporting.
• Ensure compliance with internal policies and regulatory requirements in handling cases.
• Demonstrate professionalism, empathy, and a customer-centric approach in interactions.
• Perform administrative duties and ad-hoc responsibilities as assigned.

Connaissances

Communication

Problem-solving

Interpersonal skills

Multitasking

Detail-oriented

Independent work

Formation

Bachelor/Diploma or equivalent

Outils

CRM system

Microsoft Office

Description du poste

CTOS Digital is seeking a customer service professional in Malaysia to provide timely and accurate responses to inquiries related to Electronic Trade Reference (eTR) records via email and other channels. The role involves resolving disputes and complaints within established timelines, reviewing documents, and coordinating with internal and external stakeholders.

The ideal candidate holds a Bachelor or Diploma, is proficient in English and Bahasa Malaysia, and preferably Mandarin and/or Tamil.