EXECUTIVE, CONSUMER REDRESS

Vortech Laboratories Sdn. Bhd.; Subang Jaya; On-site; MYR 30,000 - 46,000; Full time

Job summary

Vortech Laboratories Sdn. Bhd. is seeking a customer support specialist to handle electronic Trade Reference (eTR) records. You will provide timely, professional, and accurate responses to customer enquiries, complaints, disputes, and requests via email and other channels.

You will review supporting documents and case records, manage inquiries, resolve issues within service timelines, and ensure proper investigation, follow-up, and closure of each case.

Responsibilities

• Provide timely, professional, and accurate responses to customer enquiries, complaints, disputes, and requests relating to Electronic Trade Reference (eTR) records through email and other communication channels.
• Manage and resolve customer enquiries, settlement, dispute and complaints cases related to Trade Reference record within established service timelines, ensuring appropriate investigation, follow-up, and closure.
• Review supporting documents, case records, and relevant inform...

Job description

• Provide timely, professional, and accurate responses to customer enquiries, complaints, disputes, and requests relating to Electronic Trade Reference (eTR) records through email and other communication channels.
• Manage and resolve customer enquiries, settlement, dispute and complaints cases related to Trade Reference record within established service timelines, ensuring appropriate investigation, follow-up, and closure.
• Review supporting documents, case records, and relevant inform...