SERVICE CENTRE OFFICER (JOHOR BAHRU)

CTOS Data Systems; Johor Bahru; On-site; MYR 28,000 - 50,000; Full time

Job summary

CTOS Digital in Johor Bahru, Malaysia, seeks a customer service professional to guide customers on credit reports and CTOS products. You will respond to walk-in and email inquiries and assist with CTOS ID registration and report access.

Applicants should have a minimum SPM or equivalent; fresh graduates are encouraged to apply. Strong English and Bahasa Malaysia skills are required, with Mandarin/Tamil an added advantage.

Qualifications

• Minimum SPM qualification or equivalent; fresh graduates welcome.
• Excellent interpersonal and communication skills.
• Able to work independently with minimal supervision and handle multiple tasks.

Responsibilities

• Provide consultation and guidance to customers on credit reports and CTOS products.
• Attend to customer inquiries via walk-in and email professionally and promptly.
• Assist customers with CTOS ID registration and credit report access.
• Handle inquiries related to Trade Reference (eTR) records per established procedures.
• Maintain a customer-centric, empathetic service approach.
• Record all interactions in CRM for case tracking and reporting.
• Perform administrative duties and daily operational reporting.
• Ensure Service Centre is presentable.
• Handle confidential information in compliance with policies.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Independent work

Attention to detail

Education

SPM or equivalent

Tools

Microsoft Office

Job description

CTOS Digital is a key player in the ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individuals and businesses with the confidence to make sound credit decisions through access to data and insights with greater ease and speed.

• Provide professional consultation andguidance to customers regarding credit reports and the Company's productsand services.
• Attend to customer enquiries via walk-inand email professionally and promptly.
• Assist customers with CTOS IDregistration and credit report access or checking.
• Handle enquiries relating to TradeReference (eTR) records in accordance with established procedures.
• Maintain a positive, empathetic, andcustomer-centric approach in delivering excellent customer service.
• Ensure all customer interactions areaccurately recorded in CRM system, for proper case tracking and reporting.
• Perform administrative duties, documentmanagement, and daily operational reporting.
• Manage and ensure Service Centre ispresentable.
• Ensure customer information is handledconfidentially and in compliance with Company policies and regulatoryrequirements.
• Support Service Assurance initiatives byadhering to established operational procedures, quality standards, andcompliance requirements.
• Collaborate with internal stakeholdersto resolve customer issues promptly.
• Undertake any other duties orassignments as directed by the Management from time to time.
• Minimum SPM qualification or equivalent.Fresh graduates are encouraged to apply. (Training will be provided).
• Customer-oriented with excellentinterpersonal and communication skills.
• Strong problem-solving skills with theability to handle customer enquiries effectively.
• Ability to work independently withminimal supervision, demonstrating initiative and accountability.
• Able to speak and write good English andBahasa Malaysia. Ability to speak in Mandarin and/or Tamil will be anadded advantage.
• Computer literate and familiar with MicrosoftOffice.
• Possess a positive attitude, willingnessto learn, and the ability to work effectively in a fast-paced environment.
• Able to multitask and manage prioritieswhile maintaining accuracy and attention to detail.